Muhammad Anwer
Herndon,VA
Summary
As a solid team player with an outgoing and positive attitude, I have proven skills in building rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success, specializing in quality, speed, and process optimization. I am articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships, and growing businesses. I handle customer issues efficiently to boost satisfaction and meet sales goals, and I excel in managing customer needs, adhering to company standards, and using successful customer service techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Sam's Club
06.2024 - Current
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Built relationships with customers to encourage repeat business.
Social Media Marketing Intern
Meraki Agency
08.2023 - 06.2024
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Designed and presented social media campaign ideas.
- Improved overall social media presence with consistent branding guidelines across all platforms.
Online Grocery Pickup
Walmart
11.2022 - 06.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
Crew Member
McDonald's
02.2022 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted positive work environment through effective communication and teamwork among staff members.
Education
Associate of Science - Computer And Information Systems Security
Northern Virginia Community College
Annandale, VA06.2026
High School Diploma -
Herndon High School
Herndon, VA06.2024
Skills
Customer Service Skills:
- Ability to interact professionally and courteously with clients
- Provide excellent customer service
Safety and Security Skills:
- Knowledge of safety and security procedures
- Ability to conduct regular and random patrols
Emergency Response Skills:
- Ability to respond to incidents and critical situations calmly
- Problem-solving skills in emergency situations
Communication Skills:
- Effective communication with clients and team members
- Report writing and documentation skills
Attention to Detail:
- Observant and attentive to surroundings
- Ability to notice unusual activities or security breaches
Physical Fitness:
- Ability to patrol and move around the site
- Endurance to work long shifts (12-hour shifts in this case)
Certification
- Introduction to Information Technology Certificate, 2023
- Technical Support Fundamentals Certificate, 2023
- Workplace Readiness Certificate, 2022
- Personal Finance Certificate, 2023
- Financial Literacy Certificate, 2023
- Social Media Intern Certificate, 2024
- Scholarship Award, 2024
Languages
Urdu
Native or Bilingual
Spanish
Professional Working
Timeline
Member Service Specialist
Sam's Club
06.2024 - Current
Social Media Marketing Intern
Meraki Agency
08.2023 - 06.2024
Online Grocery Pickup
Walmart
11.2022 - 06.2024
Crew Member
McDonald's
02.2022 - 11.2022
Associate of Science - Computer And Information Systems Security
Northern Virginia Community College
High School Diploma -
Herndon High School