ANTONIO L. COPPAGE

Work History

DHS/USCIS

05.2010 - Current

Completed the Capstone Project which was entitled "Processing Naturalization and Citizenship Applications on a Military Installation.
Learned the Adjudication Process for N-400 and N-600 applications on and off a Military Installation.
Completed the Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships course in Skillsoft
Dedicated four hours per month to the mentoring relationship.
Attended developmental activities every three months that were recommended by my Mentor
Assist callers with obtaining documents, regulatory information, up-to-date status information on immigration related benefits and application/petitions
Uses a wide variety of systems, applications, and tools to ensure that calls are processed quickly and accurately
Promotes awareness and understanding of citizenship/naturalization, while ensuring the integrity of the immigration system
Creates service requests on matters such as expedited requests, changes of address, appointment rescheduling, case processing delays that exceed posted processing times, and proofreads data for potential typographical errors
Advised and assisted management on policies and programs concerning people from diverse backgrounds
Created and presented PowerPoint presentations
Worked on special projects to promote diversity and inclusion in the workplace
Assisted in conflict resolution and the mediation process for workers with issues

DHS/USCIS

03.2015 - 01.2016

In-processed applicants for Asylum Interviews
Updates applicant status via the ANSIR system and CSTA
Re-schedule and close cases
Conducted sensitive file reviews, prepared case file records to be routed to other offices
Performed attorney updates, handled correspondence, and withdrew cases
Prepared files for EOIR court dates
Performed general mail handling and distribution including sorting, opening, date stamping, classifying, processing, and routing
Received phone calls; ascertained nature of requests and directed callers to appropriate staff
Received time stamps, reviews, and distributed incoming faxes by function
Maintained a variety of legal files and documents, correspondence, and cross-referenced files

DHS/USCIS

05.2010 - 12.2012

Young Adults Institute (YAI)

03.2004 - 10.2007

US Army

Fort Sill, OK

01.2000 - 01.2001

Established, maintained and operated communications systems
Determined target locations using computers or manual calculations
Assisted in the set up and operation of advanced computer systems used to plan and execute fire missions