Antonio Leon
Alexandria,VA
Summary
Transitioning from Automotive Customer service and seeking a full-time role in the field of Information Technology. Aspiring IT Security Specialist with a solid foundation in technical support and computer networking, supported by certifications from Google. Proficient in Spanish with 4 years of experience in customer service, with a strong commitment to IT and cybersecurity. Currently completing the Google IT Support Professional Certificate and planning to pursue the CompTIA A+ certification. Dedicated to continuous learning and professional growth, with a goal to make a positive impact in the IT industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Upper Bay Hood Technician
Jiffy Lube
Springfield, VA
10.2023 - 10.2024
- Performed routine oil changes, adding and swapping engine oil and fluids according to manufacturer specifications
- Advised customers on the appropriate oil and fluid types for their vehicles, based on manufacturer recommendations
- Replaced engine and cabin air filters to maintain vehicle performance and air quality
- Assisted with tire rotations to ensure proper tire wear and longevity
- Monitored and adjusted tire pressure, ensuring compliance with vehicle-specific PSI requirements
Pest Control Technician
Moxie Pest Control
Chantilly, VA
04.2023 - 10.2023
- Completed scheduled quarterly pest control services, ensuring compliance with safety and service standards
- Applied pesticides to necessary areas, following safety protocols and environmental guidelines
- Set up traps and implemented preventative maintenance to manage pest issues proactively
- Refilled rodent traps with necessary products and monitored for effectiveness
- De-webbed homes' exterior and interior perimeters to maintain cleanliness and prevent spider infestations
- Provided top-tier customer service, explaining the services performed and their benefits to customers
- Operated company vehicles responsibly, ensuring safe and efficient transport between service locations
- Managed time effectively, consistently completing routes on time and in an efficient manner
Helping Hands
Wegmans
Kingstwone, VA
03.2022 - 04.2023
- Escorted elderly to their vehicle
- Guided fellow co-workers to assignments
- Cleaned work area and assist other work associates
- Ensured the store had carts
Host
Zorba's Grill
Occoquan, VA
06.2021 - 05.2022
- Greeted and seated guests in a friendly and timely manner, ensuring a positive first impression of the establishment
- Managed reservation system, coordinated seating arrangements, and optimized table turnover to ensure efficient service
- Answered phone calls, took reservations, and provided information about menu items, specials, and wait times
- Maintained cleanliness and organization of the front of house, ensuring a welcoming atmosphere for guests
- Collaborated with servers and management to ensure smooth operations and guest satisfaction
- Addressed customer concerns or complaints promptly and professionally, reported issues to management when necessary
Worker/Supervisor
America's Best Home Improvement
Fort Washington, MD
06.2020 - 05.2021
- Recruited more team members
- Monitored performance
- Made recommendations for improvement
- Educating staff on safety
- Repaired and remodeled homes
- Performed follow-up customer satisfaction reviews to identify opportunities to improve services
Education
Diploma -
Yorktown High School
Arlington01.2020
Skills
- Communication
- Leadership
- Organized
- Customer service
- Versatile
- Social media advertisement
- Computer
- Front-end and back-end development
- POS
- Binary
- Troubleshooting
- Linux
- DNS (Domain Name System)
- IPv4
- Network Model
Awards
Licensed Pest Control Technician
Languages
- English
- Intermediate Spanish
Certification
- Technical Support Fundamentals (Google)
- The Bits and Bytes of Computer Networking (Google)
Timeline
Upper Bay Hood Technician
Jiffy Lube
10.2023 - 10.2024
Pest Control Technician
Moxie Pest Control
04.2023 - 10.2023
Helping Hands
Wegmans
03.2022 - 04.2023
Host
Zorba's Grill
06.2021 - 05.2022
Worker/Supervisor
America's Best Home Improvement
06.2020 - 05.2021
Diploma -
Yorktown High School