Antonio Lima
Land O' Lakes,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated front desk worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Operations
LA Fitness
05.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Intern
Community Food Pantry
07.2021 - 05.2022
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Restocked shelves with produce, arranging in expiry order to reduce waste.
- Loaded and unloaded distribution trucks at destination.
- Promoted food bank services within community groups to increase awareness and use.
- Directed volunteer vehicles, recipient vehicles and distribution trucks in high-traffic and parking locations.
- Monitored progress towards service plan goals.
- Distributed food boxes with carefully selected essentials to families in need.
- Packaged up nonperishable food items for food bank visitors.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL12.2024
High School Diploma -
Steinbrenner High School
Lutz, FL05.2022
Skills
- Customer Service
- Guest Relations
- Administrative Support
- File Management
- Call Routing
- Problem-Solving
- Interpersonal Communication
- Critical Thinking
- Relationship Building
- Calm Under Pressure
- Social Perceptiveness
- Flexible and Adaptable
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Operations
LA Fitness
05.2023 - Current
Intern
Community Food Pantry
07.2021 - 05.2022
Bachelor of Science - Biomedical Sciences
University of South Florida
High School Diploma -
Steinbrenner High School