Antonio Lopez
Tucson,AZ
Summary
Bilingual Customer Service Representative with 15+ years of customer-facing experience and 8+ years of supervising experience with proven strengths in cash management, product knowledge, and quality assurance. Skilled at resolving escalated customer issues, and maintaining accurate inventory and documentation. Focused on delivering friendly service while building customer relations
Overview
11
11
years of professional experience
Work History
Sales Associate
JARS Cannabis
01.2026 - Current
- Educated customers on products, and usage
- Assisted in monthly inventory counts
- Maintained compliance with state regulations regarding cannabis sales.
- Provided exceptional customer service, enhancing overall store reputation and experience.
- Collaborated with team members to improve sales
- Checked guests' photo identification for validity and age requirements.
- Sold flower, concentrates, and edibles in fast-paced environment.
Manager
Pizza Patron
06.2022 - 01.2026
- Led new-hire training and documentation implementation.
- Cross-trained staff to increase scheduling flexibility and improve shift coverage.
- Assigned tasks based on strengths to boost team productivity and improve customer service quality.
- Resolved escalated customer issues quickly to maintain satisfaction and repeat business.
- Fostered a team-oriented environment by mentoring staff, resulting in enhanced morale and improved service delivery.
Reception Technician
CSL Plasma
01.2021 - 04.2022
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit.
- Performed finger sticks to ensure donor suitability.
Warehouse Associate
Amazon Fulfillment Center, TUS2
10.2019 - 11.2020
- Counted and stocked merchandise according to the inventory control log's instructions.
- Staged products between receiving, storage, and shipping areas to accurately transfer items.
- Put orders together and packed items for shipment, as well as communicating orders to shipping personnel.
Supervisor
Comcast
09.2015 - 04.2019
- Managed daily operations and assigned tasks for a 15-20 member team to meet production targets and SLAs.
- Conducted performance reviews and implemented individual improvement plans that raised team productivity with measurable results.
- Built and led weekly team meetings to improve communication and increase staff morale across the site.
- Executed training and onboarding programs for new hires.
- Analyzed performance metrics to identify improvement areas.
Education
Associate Of Science - Psychology
Pima Community College
Tucson, AZ01-2013
Skills
- Cash Management
- Time Management
- Verbal and Written Communication
- Customer Service
- Product Knowledge
- Bilingual
- De-escalation
LANGUAGES
English - Native
Spanish - Native
Timeline
Sales Associate
JARS Cannabis
01.2026 - Current
Manager
Pizza Patron
06.2022 - 01.2026
Reception Technician
CSL Plasma
01.2021 - 04.2022
Warehouse Associate
Amazon Fulfillment Center, TUS2
10.2019 - 11.2020
Supervisor
Comcast
09.2015 - 04.2019
Associate Of Science - Psychology
Pima Community College