Antonio Lopez
Encore Boston Harbor
Chelsea,MA
13
years of professional experience
Experienced Table Games Dealer and Server delivering exceptional guest experiences through effective teamwork and strong communication skills. Maintained operational standards and provided service in high-pressure environments while ensuring food safety practices. Demonstrated accuracy and streamlined systems, contributing to productive work and successful conflict resolution.
Work History
Table Games Dealer
5 Years 2 Months- Monitored gameplay for compliance, identifying and resolving discrepancies effectively.
- Provided exceptional customer service, enhancing guest experience and fostering loyalty.
- Collaborated with team members to maintain efficient game flow and operational standards.
- Facilitated gameplay at table games, ensuring adherence to house rules and regulations.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Server
1 Year 1 Month- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new staff on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Busser, Food Runner
1 Year 8 Months- Assisted servers with timely delivery of food and beverages.
- Collaborated with kitchen staff to streamline workflow during peak hours.
- Organized and restocked supplies to support efficient service operations.
- Cleaned and maintained dining areas to ensure optimal guest experience.
- Provided exceptional customer service by promptly addressing guest needs and concerns.
Busser, Food Runner, Server
6 Years 7 Months- Managed cash register operations, processing payments efficiently and accurately.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by efficiently clearing tables and resetting for new guests.
Education
High School Diploma
Skills
Customer engagement
Customer support
Teamwork and collaboration
Customer service excellence
Cash handling
Time management
Patience and composure
Strong work ethic
Timeline
Server
Chelsea Station
07.2024 - 08.2025Read More
Table Games Dealer
Encore Boston Harbor
06.2021 - CurrentRead More
Busser, Food Runner
Mystique
10.2019 - 06.2021Read More
Busser, Food Runner, Server
Fix Restaurant - Bellagio Casino
03.2013 - 10.2019Read More
Cimarron-Memorial High School
High School Diploma
Read More