Antonio Lumpkin Jr
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
11
11
years of professional experience
Work History
Fraud Operations Specialist
Zelle (Early Warning Services)
06.2022 - Current
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Developed comprehensive training materials for new hires, increasing team knowledge and productivity.
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Specialized in fraud prevention tools such as; Splunk, Sales Force, Clear Exchange, NuDetect, Ekata, Idiology, etc.
Sales Advisor
Best Buy
06.2020 - 06.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Kept detailed records of daily activities through online customer database.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed, maintained and utilized diverse client base.
Supervisor
Starbucks
01.2016 - 06.2020
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Boosted team performance by developing customer service training materials and conducting service training.
- Created and managed project plans, timelines and budgets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Supervisor
PACSUN
05.2013 - 01.2016
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
No Degree - Biology
College of The Desert
Palm Desert, CA12.2026
High School Diploma -
Palm Desert High School
Palm Desert, CA05.2013
Skills
- Regulatory knowledge
- Fraud Detection
- Technical Savvy
- Analytical mindset
- Detection models
- Organizational abilities
- Trend Analysis
- Dispute Resolution
- Loss Prevention
- Case Management
- Call Management
- Transaction review
- Telephone and email etiquette
Hobbies
Adding to my huge Funko Pop Collection.
Watching anime on my spare time.
Timeline
Fraud Operations Specialist
Zelle (Early Warning Services)
06.2022 - Current
Sales Advisor
Best Buy
06.2020 - 06.2022
Supervisor
Starbucks
01.2016 - 06.2020
Supervisor
PACSUN
05.2013 - 01.2016
No Degree - Biology
College of The Desert
High School Diploma -
Palm Desert High School
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