Jessica Stewart

• Investigated fraudulent transactions to identify patterns and prevent future occurrences.
• Coordinated with cross-functional teams to streamline fraud investigation processes.
• Reviewed customer accounts for unusual activities and flagged potential risks.
• Trained new team members on compliance monitoring techniques and fraud detection.
• Assured compliance with regulatory standards during fraud investigations.

*Daily responsibilities of Investigating potential fraud activity on existing Consumer and Business accounts.
*Assessing risk when business decisions are made, adhering to policies and regulations.
Completing thorough risk assessments when reviewing account activity.
Responsibilities also include escalating, managing, and reporting issues with transparency


*Consistently developing and maintaining working knowledge of business/industry standards and practices.
*Complete assigned tasks in an accurate and timely manner.
*Consistently achieve individual and team performance targets.
*Determine specific verification procedures to be used in processing customer’s information

*Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
*Provide strategic support to leadership by conducting comprehensive reviews of risk assessments to identify and rectify inaccuracies or discrepancies





Achievements: Served as a Subject Matter Expert for the August 2025 New hire Training class, thoroughly preparing and equipping new team members within the ATO department for their roles.

Appointed to the CITILEAN Project (November 2025) to support Senior Leadership. My role involved conducting detailed risk assessments on alerts, which revealed critical errors, and informed strategies to reduce operational inefficiencies.

• Manage daily operations of branch in the absence of Branch Manager.
  Assist Branch Manager in implementing business development strategies. for assigned branch.
  Provide warm, friendly and welcoming atmosphere for both employees and customers.
  Provide quality and exceptionally services to customers.
  Assist Branch Manager to achieve sales target and projected profit.
  Select, train, supervise and evaluate the branch staff to enhance individual productivity and enable them
  to function according to job description.
  Assist Branch Manager to operate the branch in line with company procedures and policies.
  Ensure that the branch personnel comply with federal and state laws.
  Maintain operational standards to provide an excellent working environment for employees.
  Ensure the facility is kept clean, safe and orderly.
  Communicate personally with customers to ensure customer satisfaction.
  Resolve customer complaints promptly and efficiently.
  Support sales promotion activities including promotional campaigns, micro-marketing events, and trade
  shows
  Ensure operational excellence and integrity of the branch.
  Develop action plans to enhance operational controls and optimize customer service.
  Assist in performance appraisals, promotions, and compensation activities for employees.
• Collaborated with IT team members to troubleshoot software issues affecting the performance of an ATM machine.
• Processed requests from customers for account transfers, balance inquiries, card activation and deactivation, PIN resetting or other banking functions via an ATM machine.
• Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
• Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
• Maintained confidentiality of banking records and client information to avoid possible data breaches.
• Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
• Identified opportunities to cross-sell additional banking products or services based on customer needs.
• Mitigated risk and exposure of security breaches through development of robust contingency plans exceeding federal mandates.

• Managing client bank accounts, including opening and closing accounts, and overseeing transactions.
  • Processing deposits, payments, and withdrawals.
  • Authorizing and evaluating overdrafts and loans.
  • Handling other transactions, such as writing cashier checks or money orders, when necessary.
  • Recommending and explaining banking services and products to clients based on their needs.
  • Presenting and cross-selling banking services and products to existing and prospective clients.
  • Collaborating with other banking professionals to ensure high-quality client service.
  • Resolving client queries and complaints.
  • Performing administrative and clerical duties, such as data entry and filing, when necessary.
• Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
• Conducted market research to identify potential customers for banking products.
• Managed cash handling processes including banking, cashing up tills, reconciling receipts.
• Ensured compliance with all federal regulations related to banking operations.

• Serviced customers by completing account transactions efficiently.
  Processed deposits, loan payments, withdrawals, and night deposits with accuracy.
  Sold cashier’s checks, traveler’s checks, and Series E bonds to clients.
  Answered customer inquiries in person and via telephone, referring to bank services as needed.
  Logged transactions for cashier’s checks and special services while preparing currency transaction reports.
  Cross-sold bank products by identifying customer needs and promoting new services.
  Executed special requests including account closures, check orders, and foreign currency exchanges.
  Reconciled cash drawer and loan coupons, adhering to operational security protocols.
• Educated customers on banking products to promote financial literacy.
• Resolved customer inquiries and issues promptly to ensure satisfaction.
• Executed end-of-day cash balancing to safeguard funds and minimize discrepancies.