Antonio Marin
Rio Rancho
Summary
Dynamic professional with a strong background in customer service and team management. Proven ability to analyze business performance and foster relationships with customers and vendors. Dedicated to driving performance and improving service delivery.
Overview
13
13
years of professional experience
Work History
Branch Service Manager
Inland Kenworth
Albuquerque
08.2025 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Created written estimates and obtained customer consent to proceed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed day-to-day branch operations and ensured service excellence.
- Trained staff on customer service protocols and company policies.
Service Foreman
Inland Kenworth
Albuquerque
01.2019 - 08.2025
- Supervised daily operations of service department to ensure efficient workflow.
- Coordinated repair schedules and assigned tasks to technicians for timely service.
- Trained new staff on safety protocols and operational procedures for service excellence.
- Conducted regular inspections of equipment to maintain quality standards in service delivery.
- Resolved customer inquiries and complaints regarding service issues effectively and promptly.
- Collaborated with sales team to provide technical support for customer vehicle needs.
- Supervised a team of 12-15 service technicians while providing direction, motivation, support, and feedback as needed.
- Managed customer complaints promptly and professionally.
- Maintained accurate records of labor hours worked by each technician for payroll purposes.
Service Advisor
Inland Kenworth
Albuquerque
01.2018 - 12.2019
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled service appointments and coordinated technician assignments.
- Explained repair services and provided accurate estimates to customers.
- Managed parts inventory and ordered necessary components for repairs.
- Maintained detailed service records in the management system.
- Promptly responded to customer inquiries via phone, email or in person.
- Trained new staff on service procedures and customer interaction standards.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
Service Technician
Inland Kenworth
Albuquerque
09.2015 - 01.2018
- Performed routine maintenance on heavy-duty trucks and equipment.
- Diagnosed mechanical issues using advanced diagnostic tools and software.
- Collaborated with team members to resolve service-related challenges effectively.
- Maintained accurate service records and documentation for customer inspections.
- Communicated with customers about service needs and repair recommendations.
- Assisted in training new technicians on company protocols and equipment use.
- Diagnosed problems and determined solutions for various customer issues.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Troubleshot electrical circuits using schematics and diagrams.
Service Technician
Roberts Truck Center
Albuquerque
01.2013 - 06.2013
- Performed routine maintenance on heavy-duty trucks and equipment.
- Diagnosed mechanical issues using advanced diagnostic tools and software.
- Performed onsite repair of equipment at customer locations.
- Maintained certifications and completed training on systems and components.
Education
Associate of Science - Diesel Technology
Universal Technical Institute
Tolleson Arizona 06-2015
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2013
Skills
- Business analysis
- Customer relationship management
- Team leadership
- Staff training
- Contract negotiation
- Service scheduling
- Operational efficiency
- Community relations
- Staff training and development
- Revenue generation
- Willing to learn
- Plan budgets
Timeline
Branch Service Manager
Inland Kenworth
08.2025 - Current
Service Foreman
Inland Kenworth
01.2019 - 08.2025
Service Advisor
Inland Kenworth
01.2018 - 12.2019
Service Technician
Inland Kenworth
09.2015 - 01.2018
Service Technician
Roberts Truck Center
01.2013 - 06.2013
Associate of Science - Diesel Technology
Universal Technical Institute
High School Diploma -
Rio Rancho High School