ASSIA MAGHNI
San Luis Obispo,CA
Summary
Results-oriented team leader driving branch performance through strategic planning and operational efficiency. Enhances productivity while cultivating collaboration and high customer service standards. Committed to continuous improvement and effective communication for compliance and operational integrity. Brings strong customer service, multitasking, and time management skills, fostering positive customer experiences and a proactive approach to new challenges.
Overview
12
12
years of professional experience
Work History
Branch Service Manager
Mechanics Bank
07.2023 - Current
- Oversaw overall performance of a Retail Branch office and achieved production and service goals. Developed and implemented strategies to meet financial objectives. Drove team performance through huddles, meetings, and coaching.
- Oversaw compliance and operations functions of a Retail Branch. Set priorities for Retail office operations and identified, analyzed, and solved operational issues while providing input for process improvements. Administered monthly, quarterly, and annual self-audit checklists, reviewed and approved daily reports, and verified cash-on-hand balances. Ensured compliance with regulatory requirements and adherence to Bank policies and procedures for risk management in the branch. Managed the overall operational quality of the branch as measured by internal audits and operational soundness reviews.
- Provided leadership to branch employees through daily huddles and regular meetings, overseeing human resource management tasks including hiring, performance appraisals, promotions, coaching, training, and disciplinary actions.
- Executed strategic plan targeting business development, customer retention, and operational soundness while monitoring financial performance, preparing reports, and managing budgeting and forecasting.
- Upheld exemplary customer service standards by managing staffing and skill levels to meet customer needs, promptly addressing and resolving complaints, and performing transactions such as teller and large cash transactions.
- Organized community events to foster participation and leadership in local CRA activities. "Recognized bank-wide for best Branch audit performance, following comprehensive review of operational, compliance, and BSA? AML, controls.
Sr. Branch Operations Specialist
Pacific Western Bank
San Luis Obispo, CA
07.2021 - 07.2023
- Managed daily branch activities to ensure smooth operations and compliance with regulations.
- Streamlined operations and implemented new processes, enhancing overall branch efficiency.
- Reduced operational errors through diligent monitoring, reporting, and addressing of issues.
- Provided excellent service and promptly resolved concerns, increasing customer satisfaction.
- Coordinated staff training to develop knowledgeable workforce, fostering increased productivity.
- Maintained accurate records of branch transactions, always ensuring regulatory compliance and audit readiness.
- Implemented risk management strategies to minimize potential losses from operational risks.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career growth opportunities.
- Monitored branch work for completion and compliance.
- Trained new hires on new accounts opening, customer service policies and procedures.
- Have advanced knowledge of and be a back-up to the new account positions. This requires managing all facets of new accounts, including opening accounts, superseding accounts, and research projects.
- Create a positive team environment in the banking center by modeling excellent customer service and assist tellers by using in-depth policy and procedure knowledge to handle more complex transactions and issues.
- Developed strong working relationships with colleagues and partners.
- Provided notary services for document authentication and verification.
- Process Wires
- NSF/ deficit balance processing.
- Respond to emails from back office regarding large items, teller corrections, etc.
- Identify customer needs and refer financial products and services.
- Approve customer and bank transactions within established limits.
- Compiled daily reports to summarize branch activities and performance.
- Perform daily and monthly audits and certifications.
Universal Banker
Mechanics Bank
Los Osos, CA
11.2017 - 07.2021
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships through proactive communication and timely resolution of inquiries.
- Streamlined account opening processes, enhancing new customer onboarding experience.
- Contributed to branch, region, and bank initiatives aimed at increasing customer engagement.
- Receives consumer loan applications and reviews loan packages for required documentation.
- Reviews client transactions for red flags and fraudulent items. Maintains awareness of current criminal scams used against banking clients. Prevents clients from becoming victims of fraud.
- Represented bank and its products with enthusiasm, utilizing sales techniques to identify customer needs and match appropriate financial solutions.
- Assists in branch call efforts by reviewing, updating and calling prospect lists regularly. Provides additional information to customers regarding the bank's special promotions.
Ground Security Coordinator
United Airlines/ Skywest
San Luis Obispo, California
12.2014 - 11.2017
- Conduct daily reviews of all security-related functions the airline is responsible for, verifying effectiveness and compliance with TSA rules.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Collaborated with law enforcement to address security incidents and concerns.
- Communicated and coordinated responses to suspicious activities.
- Conducted regular inspections of perimeter fencing to identify potential security threats.
- Audited access control systems to verify accuracy of data entries into databases.
- Monitored access points to ensure compliance with safety regulations.
Education
Certificate - Business Administrative Assistant
Computer Trainning School
Associate's degree - French law
University of MVII French Law
Skills
- Client Relationship Management
- Sales Forecasting
- Business Development
- Business Growth Initiatives
- Risk Assessment
- Process Optimization
- Service Excellence
- Team Leadership
- Decision Making
- Problem Solving
- Time Management
- Operational compliance
- Adaptability Under Pressure
- Team player
- Active listening
Custom
- Speaks 7 Different Languages, Translator
- Free Lancer, internationally.
Timeline
Branch Service Manager
Mechanics Bank
07.2023 - Current
Sr. Branch Operations Specialist
Pacific Western Bank
07.2021 - 07.2023
Universal Banker
Mechanics Bank
11.2017 - 07.2021
Ground Security Coordinator
United Airlines/ Skywest
12.2014 - 11.2017
Certificate - Business Administrative Assistant
Computer Trainning School
Associate's degree - French law
University of MVII French Law