Tracie Manning
Bailey,NC
Summary
Dynamic Branch Service Manager at Masis Staffing Solutions with a proven track record in full cycle recruitment and client relationship management. Successfully improved compliance audits and increased revenue by over 50%. Adept at multitasking and fostering team collaboration to achieve organizational goals while delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Branch Service Manager
Masis Staffing Solutions
Raleigh, North Carolina
07.2023 - Current
- Check payroll, vendor payments, and other accounting disbursements for accuracy and compliance.
- Review daily activity reports, and conduct audits from the team to ensure compliance with client regulations and procedures are being followed.
- Visit clients to maintain solid relationships, get to know their industry and needs, and ensure satisfaction is met by both parties.
- Set goals for the recruitment team.
- Have weekly meetings via Teams or in person with the team and departments within the company.
- Manage incoming orders for high-volume clients.
- Monitor time for the internal team.
- Identified areas for improvement in operational processes and worked collaboratively with management, corporate, and HR to implement solutions.
- Resolve/escalate client complaints in a professional manner, while ensuring client satisfaction.
- Manage orders through four different VMS systems effortlessly—once shown how.
- Multitask throughout the day.
- Track TTF (time to fill) and goals for service coordinators to help reach target numbers.
- Use various formulas, Excel, to project numbers for revenue (sales tracking).
- Collaborate closely with local or national coworkers to ensure the company meets its goals.
- Proven record for improving compliance audits.
- Jump in, constantly and effortlessly, to help the team meet goals. Teamwork is everything!
- Recruit at high volume and aggressively
- Prescreen and interview potential candidates for assignment opportunities.
- Full-cycle recruit.
- Promote a positive work environment by encouraging team collaboration and problem-solving. (Divide and conquer) to meet goals.
- Work after hours or on weekends when needed to meet deadlines or goals.
- Resolve and escalate customer complaints professionally and efficiently.
- Develop and implement customer service policies and procedures to ensure maximum customer satisfaction.
- Provided effective coaching, training, and mentoring to branch staff in order to increase sales performance.
- Promoted a positive work environment by encouraging team collaboration and problem solving.
Account Manager
Masis Staffing Solutions
Raleigh, USA
01.2023 - 07.2023
- Company Overview: Acquisition from MVP Staffing.
- Managed a team.
- Maintained client relationships with the manufacturing VP, managers, supervisors, and line leads at one of the company's biggest clients.
- Create and close jobs in BH (Bullhorn).
- Approved and terminated placements to keep accurate headcount numbers for reports.
- Understood clients' hiring needs in depth to help build headcount and increase market share.
- Coordinated recruitment effort with the office and upper management.
- Provided exceptional customer service.
- Listened to customer needs to identify and recommend best products and services.
On-site Manager
MVP Staffing
01.2021 - 01.2023
- Managed a team of two onsite supervisors.
- Built headcount in other locations to increase territory, and opportunities for more revenue.
- Managed orientation.
- Oversaw that all responsibilities were getting done effectively and in a timely manner.
- Hired, fired, and coached employees.
- Approved and terminated placements within BH (ATS system).
On-site Supervisor
MVP Staffing
01.2020 - 01.2021
- Oversaw day-to-day operations.
- Managed temporary employees.
- Ensured compliance and policies were met by the internal company and client.
- Effective communication skills, both verbal and written.
- Addressed HR-related situations in a fast-paced environment.
- Proven record of increasing revenue by over 50%.
- Increased headcount by over 1,000% and worked split shifts to supervise employees and conduct orientations.
Accounts Receivable Clerk
Trosa Finance
Durham, North Carolina
07.2018 - 01.2020
- Processed monthly payments, and researched payment discrepancies.
- Prepared monthly statements for accounts receivable operations.
- Evaluated open accounts to look for past-due balances, and pursue collection strategies.
- Created BOLs (bills of lading).
- Made 50 collection calls daily.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Education
GED -
Durham Technical Community College
01.2018
Skills
- Client Relationship Management
- Full-cycle recruitment
- Communication
- Problem solving
- Sales
- Time management
- Industry knowledge
- Customer service
- Adaptability
- Team Collaboration
- Microsoft Office (Word, Excel)
- Vendor payment processing
- Willing to learn
- Task prioritization
- Multitasking abilities
- Strong team collaboration
- VMS Tracking
- Revenue generation
Timeline
Branch Service Manager
Masis Staffing Solutions
07.2023 - Current
Account Manager
Masis Staffing Solutions
01.2023 - 07.2023
On-site Manager
MVP Staffing
01.2021 - 01.2023
On-site Supervisor
MVP Staffing
01.2020 - 01.2021
Accounts Receivable Clerk
Trosa Finance
07.2018 - 01.2020
GED -
Durham Technical Community College
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