BACHI BALDEH
Frederick,MD
Summary
Results-oriented Branch Manager, knowledgeable about a wide range of bank products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Service Manager
EagleBank
Bethesda, MD
04.2024 - Current
- Provided effective coaching, training, and mentoring to branch staff in order to increase sales performance.
- Conducted regular meetings with team members to review performance objectives, discuss challenges, and provide feedback.
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
- Reviewed daily activity reports from branch employees to ensure compliance with banking regulations and procedures.
- Identified areas for improvement in operational processes and worked collaboratively with management to implement solutions.
- Managed inventory levels of supplies needed for day-to-day operations of the branch.
MORTGAGE LOAN ORIGINATOR
Homespire Mortgage
Rockville, MD
05.2023 - Current
- Provided comprehensive mortgage loan advice and guidance to potential borrowers
- Researched and evaluated various loan products to determine the best fit for each customer
- Advised customers on their financial options, including credit repair services and refinancing opportunities
- Maintained a thorough knowledge of current lending regulations, policies, and procedures
- Reviewed borrower documents such as tax returns, bank statements, employment history to verify accuracy and completeness
- Analyzed financial information provided by customers in order to determine eligibility for loans
- Processed loan applications in accordance with established guidelines and standards
- Developed relationships with real estate agents, builders, title companies, attorneys, and other referral sources
- Conducted follow-up activities with borrowers throughout the entire loan process.
SENIOR BRANCH MANAGER, SVP
Sandy Spring Bank
Rockville, MD
01.2022 - 04.2023
- Developed and implemented strategies to increase branch profitability
- Conducted regular performance appraisals of staff, providing feedback and monthly coaching
- Monitored sales goals and objectives for the branch, ensuring that they were met or exceeded
- Grew business banking relationships through proactive outreach
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives
- Assigned duties to employees and examined work for accuracy, neatness, and timeliness
- Managed and inspired team members to perform to full potential, driving branch profitability
- Developed and maintained relationships with customers and business partners in order to maximize customer satisfaction and loyalty
- Established processes for delivering quality customer service, including responding to customer inquiries promptly and efficiently
- Participated in community events and activities aimed at promoting the bank's image
- Reviewed monthly reports prepared by branch personnel regarding sales activity and operational performance
- Analyzed competitors and market trends to facilitate business growth
- Led branch in providing excellent customer service with average satisfaction ratings of 5
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
SENIOR BRANCH MANAGER, VP
Sandy Spring Bank
Olney, MD
07.2019 - 01.2022
BRANCH MANAGER, AVP
Sandy Spring Bank
Leisureworld Branch, MD
03.2017 - 07.2019
BRANCH MANAGER, AVP
Sandy Spring Bank
Arlington, VA
08.2015 - 03.2017
ASSISTANT BRANCH MANAGER
Sandy Spring Bank
Colesville, MD
08.2010 - 08.2015
Education
Some College - Management Science
UMUC
Maryland Banking School
Skills
- Employee Development
- Sales management
- Operations Management
- Community Relations
- Product Training
- Business Development
- Business Relationship Management
- Relationship Building
- Team Building Leadership
- Recruitment and hiring
- Customer Service-Focused
- Prioritizing and Planning
- Goal Setting
- Decision-Making
- Analytical and Critical Thinking
- Relationship Selling
Certification
- Notary Public
- General Financial Diploma- June 2006
- Financial Services Operation Diploma- September 2006
- Focus Coaching -November 2018
- Extraordinary Sales and Service Leadership Training
Accomplishments
- Successfully managed $850 million dollars deposit size branch and Top Branch in Region One in Quarter 1- 2022
- 14 straight months of Trifecta Results
- 2018 Branch of the Year
Activities
- Treasurer of Olney, Maryland Chamber of Commerce from 2019-2022
- Member of PTA
Timeline
Branch Service Manager
EagleBank
04.2024 - Current
MORTGAGE LOAN ORIGINATOR
Homespire Mortgage
05.2023 - Current
SENIOR BRANCH MANAGER, SVP
Sandy Spring Bank
01.2022 - 04.2023
SENIOR BRANCH MANAGER, VP
Sandy Spring Bank
07.2019 - 01.2022
BRANCH MANAGER, AVP
Sandy Spring Bank
03.2017 - 07.2019
BRANCH MANAGER, AVP
Sandy Spring Bank
08.2015 - 03.2017
ASSISTANT BRANCH MANAGER
Sandy Spring Bank
08.2010 - 08.2015
Some College - Management Science
UMUC
Maryland Banking School
- Notary Public
- General Financial Diploma- June 2006
- Financial Services Operation Diploma- September 2006
- Focus Coaching -November 2018
- Extraordinary Sales and Service Leadership Training
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