Antonio Marshall
Opa-locka,FL
Summary
Effective at managing teams for two decades, optimizing processes while enhancing customer experience. Looking to leverage strong organizational and interpersonal skills within a progressive organization, using
Overview
16
16
years of professional experience
1
1
Certification
Work History
Valet Manager
Omni Parking, Formerly Prestige Parking
10.2017 - Current
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
- Resolved customer complaints or problems to decrease escalation issues to clients
- Trained service staff on latest policies and procedures.
Executive Chauffeur
Self-employed
06.2016 - Current
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Streamlined pick-up and drop-off processes by maintaining open lines of communication with both clients and dispatchers.
- Exercised discretion and confidentiality when handling sensitive information or high-profile passengers.
- Stayed current with traffic patterns, construction zones, and alternate routes to ensure efficient navigation at all times.
- Coordinated with security teams during high-profile events ensuring clients were provided with the highest level of safety and discretion possible.
- Continuously updated knowledge of local attractions, restaurants, hotels, and entertainment venues in order to provide informed recommendations to clients upon request.
- Demonstrated excellent communication skills when coordinating travel plans with executive assistants and other support staff.
Director of Security
STORY Nightclub, LIV Nightclub
04.2013 - 06.2015
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
- Monitored flow of guests entering/exiting facility to maintain predefined Fire Marshal Occupant capacity
- Maintained a staff of 40 security professionals and trained on matters of verifying guests were of legal age to enter. Also developed staff skills on how to address aggressive and/or violent behavior with intoxicated guests.
- Conducted Active Shooter training program to provide employees with a comprehensive awareness of active shooter incidents and premeditated violence in the workplace and focuses on offering best practices, techniques, and strategies for maintaining a safe and secure workplace.
Condominium Security Manager
U.S. Security Assoc., Corporate Security Solutions
06.2009 - 03.2013
- Monitored building access, ensuring only authorized personnel were granted entry into a luxury residential environment.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
Education
Bachelor of Arts - Public Administration
Barry University
Miami, FL05.2011
Skills
- Verbal and written communication
- Microsoft office
- Employee appraisals
- Client relationship management
- Conflict resolution
- Customer satisfaction
- Customer complaint handling
Certification
Human Resources Certification, Barry University 2011
Crowd Control Certification, FFM
Timeline
Valet Manager
Omni Parking, Formerly Prestige Parking
10.2017 - Current
Executive Chauffeur
Self-employed
06.2016 - Current
Director of Security
STORY Nightclub, LIV Nightclub
04.2013 - 06.2015
Condominium Security Manager
U.S. Security Assoc., Corporate Security Solutions
06.2009 - 03.2013
Bachelor of Arts - Public Administration
Barry University
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