Antonio Medina
Wichita,KS
Summary
Reliable and upbeat sales representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, sales processes and closing sales. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Senior Sales Representative
Verizon
01.2020 - Current
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Contributed to a team-oriented environment by collaborating with colleagues on sales strategies and customer service techniques.
Store Manager
Verizon
12.2018 - 12.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sales Representative
Verizon
12.2016 - 11.2018
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
Customer Service Representative
AT&T
01.2016 - 06.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Goddard Academy
Goddard, KS06.2013
Skills
- Outbound Sales Calling
- Sales Development
- Product and Service Knowledge
- Upselling Techniques
- Networking Abilities
- Technical Support
- Customer Service
- Deescalating Situations
- Adaptive to Change
- Marketing a Product / Service
- Computer / Cell Phone Knowledge
- Charismatic & Well Spoken
Timeline
Senior Sales Representative
Verizon
01.2020 - Current
Store Manager
Verizon
12.2018 - 12.2019
Sales Representative
Verizon
12.2016 - 11.2018
Customer Service Representative
AT&T
01.2016 - 06.2016
High School Diploma -
Goddard Academy