ANTONIO MONTANEZ
Blue Island,IL
Summary
Dynamic Shift Leader at Pilot Project Brewery with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and streamline operations in high-volume environments. Adept at cash handling and team leadership, fostering a collaborative atmosphere that drives productivity and elevates customer experiences.
Overview
16
16
years of professional experience
Work History
Shift Leader
Pilot Project Brewery
Chicago, IL
05.2025 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new team members on brewing processes and equipment usage.
- Oversaw daily cash handling procedures and maintaining accurate records.
- Led team in high-volume service environment, ensuring timely and efficient customer experiences.
Server
One Off Hospitality
Chicago, IL
04.2018 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server - Bartender
Mindy Seagal
Chicago, IL
11.2015 - 04.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender - Food Runner - Busser
Fig and Olive
Chicago
07.2014 - 11.2015
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reset and cleaned tables quickly to prepare for new customers.
- Kept bar presentable and well-stocked to meet customer needs.
Busser - Host - Food Runner
Francesca's on Chesnut
Chicago, IL
06.2010 - 07.2014
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Ridgewood Highschool
Norridge, IL05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Team player
- Warm and friendly
- High energy and stamina
- Team leadership
Timeline
Shift Leader
Pilot Project Brewery
05.2025 - Current
Server
One Off Hospitality
04.2018 - 05.2025
Server - Bartender
Mindy Seagal
11.2015 - 04.2018
Bartender - Food Runner - Busser
Fig and Olive
07.2014 - 11.2015
Busser - Host - Food Runner
Francesca's on Chesnut
06.2010 - 07.2014
High School Diploma -
Ridgewood Highschool