Antonio Morales
Staten Island,NY
Overview
8
8
years of professional experience
Work History
Cashier
Shoe Carnival
Dover, DE
07.2020 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Removed trash, swept and mopped floors for professional appearance.
- Trained new cashier team members in customer service and money handling processes.
- Retrieved items for customers and verified prices.
- Performed cash, card and check transactions to complete customer purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Tracked stock using company inventory management software.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Manager
Perdue
Dover, DE
01.2020 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted monthly inventories of raw materials and components on work floor.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Documented production information via daily system logs and discussed issues with management.
- Calibrated and repaired machinery and equipment.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Transported products with electric pallet jack to prepare for shipping.
- Scanned boxes and tagging stock with warehouse labels.
- Used pallet jacks, hand trucks and cranes to move merchandise.
- Loaded products onto pallet.
- Transported items to delivery pallets using electric pallet jack.
- Transported goods from racks, shelves and vehicles via forklift and pallet jack.
Sales Associate
Perdue
Dover, DE
01.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales/Floor Associate
Goodwill
Dover, DE
01.2016 - 01.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Alerted customers to upcoming sales events and promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
No Degree -
Delaware Technical Community College
Dover, DEHigh School Diploma -
Caesar Rodney High School
Camden, DE06.2018
Skills
- Signing and Pricing
- Critical Thinking
- Carts Collection
- Constructive Feedback
- Willing to Learn
- Merchandise Packaging
- Teamwork and Collaboration
- Loading and Unloading
- Inventory Stocking
- Product Stocking and Rotation
- Machinery Upkeep
- Time Management
- Customer Experience
- Customer Service
- Electric Pallet Jacks
- Managing Employee Relations
Timeline
Cashier
Shoe Carnival
07.2020 - 07.2022
Manager
Perdue
01.2020 - 06.2022
Sales Associate
Perdue
01.2018 - 01.2020
Sales/Floor Associate
Goodwill
01.2016 - 01.2018
No Degree -
Delaware Technical Community College
High School Diploma -
Caesar Rodney High School