Antonio Morris
Cordova,TN
Summary
I have noted as being effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach. I thrive on building positive relationships with customers to not only ensure that they are happy with services rendered but also ensure that the customer is a repeat shopper for the company. Happy customers return to shop and also spread the good news about the business, improving overall sales.
Overview
2
2
years of professional experience
2013
2013
years of post-secondary education
Work History
Online Grocery Associate
Walmart
Memphis, Tn
01.2025 - 07.2025
- Assisted customers with online grocery orders and product inquiries.
- Collected and packed groceries accurately for customer delivery.
- Maintained inventory levels by restocking shelves and organizing products.
- Provided feedback to improve service quality and operational efficiency.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Provided training and support for new employees joining the company's online grocery team.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
Material Handler
FedEx
Memphis, Tn
01.2024 - 01.2025
- Loaded and unloaded materials from trucks and storage areas.
- Organized inventory on shelves for easy access and identification.
- Ensured all packages were moved from the conveyor belt to their designated canisters.
- Followed safety protocols to ensure a secure working environment for all staff.
Cashier
Dollar general
Memphis, Tn
01.2023 - 12.2023
- Assisting customers in completing purchases
- Assisting customers in locating items within the store to best fit the customers needs
- Assisting customers with return of items that were not needed or wanted.
- Maintaining a happy and respectful atmosphere to ensure customer satisfaction.
Education
Germantown High School
Memphis, TnSkills
- Order management
- Inventory control
- Packaging accuracy
- Returns processing
- Customer communication
- Customer relationship management
- Problem solving
- Employee training
- Online order tracking
- Order accuracy
- Cross-selling products
- Upselling strategies
- Customer service
Affiliations
- When I am not on the clock I enjoy my time doing the following.
- Gaming
- Working out
- Reading
- Studying languages and cultures
- Learning other useful skills such as but not limited to: coding(beginner level).
Timeline
Online Grocery Associate
Walmart
01.2025 - 07.2025
Material Handler
FedEx
01.2024 - 01.2025
Cashier
Dollar general
01.2023 - 12.2023
Germantown High School