Antonio Navarro
Cranston,RI
Summary
Senior IT professional with extensive experience in designing and supporting enterprise IT environments across macOS and Windows platforms. Strong background in Tier 2/3 end-user support, infrastructure deployment, and system administration, including expertise in VMware Workspace ONE and Apple Business Manager. Recognized for delivering customer-focused IT support and enhancing operational efficiency.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Independent IT Consultant / Systems Engineer
Freelacer
Cranston, Rhode Island
04.2025 - Current
- Provide end-to-end IT services including infrastructure design, system administration, networking, and support.
- Upgraded Windows 11, migrated to Windows Server 2022, configured iDRAC, and deployed full network with peripherals for dental practice.
- Implemented macOS and Windows VM (Parallels) integration, supported ProSeries software, and managed networking and peripherals for tax business.
- Provided technical support for macOS and Windows systems at nonprofit organization.
- Optimized macOS systems and supported workflow for creative business, enhancing overall performance.
- Deliver high-touch customer-focused IT support, documentation, and vendor coordination.
System Administrator
Air Methods Corporation
05.2016 - 04.2025
- Primary administrator for VMware Workspace ONE (AirWatch), managing 1,000+ mobile devices.
- Designed organizational structure and device profiles to meet departmental needs.
- Administered Apple Business Manager (ABM) and zero-touch provisioning.
- Built automated enrollment workflows using Active Directory authentication.
- Provided Tier 2/3 support across macOS, Windows, iOS, Android.
- Managed user access within Active Directory, Exchange, Teams.
- Collaborated with vendors and developers for application support.
- Created documentation and led iOS upgrade readiness.
- Worked with vendors and developers for application support.
IT Technician
The Integer Group
07.2006 - 05.2016
- Administered Windows Server and Active Directory.
- Configured VPN, antivirus, and backup systems to enhance security and data protection.
- Supported macOS and Windows systems, ensuring seamless operation in enterprise environment.
- Supported Office 365 and enterprise tools.
- Provided end-user support and troubleshooting, resolving issues to minimize downtime.
IT Manager / Infrastructure & Systems Engineer
UMG Group
08.2004 - 07.2006
- Designed centralized infrastructure supporting ~95 workstations via RDP.
- Designed full network infrastructure, switches, cabling.
- Built colocated Windows Server environment.
- Configured remote printing for multi-site operations, enabling seamless document access across locations.
- Contracted ISP circuits (ISDN, DSL, T1) and coordinated deployment.
- Implemented ProSeries tax workflow and centralized validation.
- Led procurement and deployment of IT equipment, ensuring alignment with organizational needs and budget constraints.
- Installed CCTV and PA systems to enhance security and communication across facilities.
- Provided remote support and ensured uptime during tax season.
IT Support Specialist
IBM (via Highland IT)
01.2004 - 08.2004
- Facilitated VPN migration for Honeywell enterprise users, ensuring seamless transition.
- Delivered Tier 1.5 support and troubleshooting, enhancing user satisfaction.
- Assisted broadband VPN implementation across multiple locations, improving connectivity.
Education
Pursued B.S. in Computer Science -
Venezuelan Technology Institute
Caracas, Venezuela01-1994
Skills
- Windows Server management
- System administration
- Virtualization management
- MacOS
- Windows 10/11
- iOS
- Android OS
- Workspace ONE (AirWatch)
- Apple Business Manager (ABM)
- Zero-touch provisioning
- MDM lifecycle
- MacOS troubleshooting
- Performance tuning
- Upgrades
- Enterprise app support
- Remote management
- Network Troubleshooting
- Wi-Fi
- VPN
- DNS
- DHCP
- TCP/IP
- Internet connectivity
- Windows Server upgrades
- Unified communications
- Microsoft 365
- Exchange
- Active Directory
- Teams
- RealVNC
- Parallels
- Basic Bash
- PowerShell
- Device setup
- IT procurement
- IT support
- Documentation development
- SOPs
- Vendor coordination
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- IT procurement
- IT support
Languages
English, Fluent (Speak, Read, Write)
Spanish, Fluent (Speak, Read, Write)
Certifications
- CompTIA A+
- Apple Certified Macintosh Technician (ACMT)
- Microsoft Office Certified
Technical Skills
macOS, Windows 10/11, Windows Server (2003-2022), iOS, Android, VMware Workspace ONE (AirWatch), Apple Business Manager (ABM), zero-touch provisioning, MDM lifecycle, macOS troubleshooting, performance tuning, upgrades, enterprise app support, Wi-Fi, VPN, DNS, DHCP, TCP/IP, ISP circuits (ISDN, DSL, T1), Windows Server upgrades, Dell PowerEdge, iDRAC, cabling, switches, CCTV, VOIP, PA systems, Microsoft 365, Exchange, Active Directory, Teams, RealVNC, Parallels, Basic Bash, PowerShell, SOPs, vendor coordination, cross-team collaboration
Certification
CompTIA A+ Certify
Timeline
Independent IT Consultant / Systems Engineer
Freelacer
04.2025 - Current
System Administrator
Air Methods Corporation
05.2016 - 04.2025
IT Technician
The Integer Group
07.2006 - 05.2016
IT Manager / Infrastructure & Systems Engineer
UMG Group
08.2004 - 07.2006
IT Support Specialist
IBM (via Highland IT)
01.2004 - 08.2004
Pursued B.S. in Computer Science -
Venezuelan Technology Institute