Antonio Nicholson
Sheffield Lake,OH
Summary
Operations Manager with a proven track record at Allied Universal Security Services, excelling in operational efficiency and staff development. Adept at implementing policies and maintaining compliance, I leverage strong problem-solving skills to enhance client relations and drive organizational success. Committed to fostering a high-performance culture through effective scheduling and training.
Overview
9
9
years of professional experience
Work History
Operation Manager
Allied Universal Security Services
Independence, OH
07.2024 - Current
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Established clear performance metrics and targets, driving continuous improvement in operational effectiveness.
- Spearheaded process re-engineering efforts that led to significant reductions in overhead costs without compromising quality or safety standards.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Streamlined operations by implementing efficient processes and workflows, leading to increased productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Account Manager
Allied Universal Security Services
Cleveland, OH
10.2022 - 07.2024
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Streamlined account management processes for improved efficiency and productivity.
- Effectively led seasoned team of partner managers and account coordinators.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Developed customized solutions for clients by thoroughly understanding their unique needs and priorities.
- Supported senior account managers in developing long-term strategies aimed at growing existing client portfolios.
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
- Managed client relationships, resulting in increased retention and loyalty.
- Participated in cross-functional projects, working collaboratively with colleagues from various departments to achieve shared goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
Floor Care Provider
Murray Ridge Adult Vocational Facilities
Lorain, OH
12.2015 - 12.2017
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Established clear performance metrics and targets, driving continuous improvement in operational effectiveness.
- Spearheaded process re-engineering efforts that led to significant reductions in overhead costs without compromising quality or safety standards.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Streamlined operations by implementing efficient processes and workflows, leading to increased productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cause Driven Leader
Ymca of Greater Cleveland
Avon, OH
12.2017 - 10.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Assisted with new hire processing and existing training programs.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Personal Trainer
Ymca of Greater Cleveland
Avon, OH
06.2018 - 10.2022
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Education
Psychology
Westminster College
New Wilmington, PACertified Personal Trainer -
National Academy of Sports Medicine
06.2018
Skills
- Scheduling and planning
- Operational efficiency
- Customer service
- Problem-solving
- Employee relations and conflict resolution
- Decision-making
- Organizational management
- Management
- Maintaining compliance
- Policies and procedures implementation
- Health and safety compliance
- Client relations
- Operations management
- Goal setting
- Staff management
- Schedule management
- Staff training
- Unsurpassed work ethic
- Crisis management
- Staff development
- Emergency response
- Data management
- Operations monitoring
- Workforce management
- Document control
Timeline
Operation Manager
Allied Universal Security Services
07.2024 - Current
Assistant Account Manager
Allied Universal Security Services
10.2022 - 07.2024
Personal Trainer
Ymca of Greater Cleveland
06.2018 - 10.2022
Cause Driven Leader
Ymca of Greater Cleveland
12.2017 - 10.2023
Floor Care Provider
Murray Ridge Adult Vocational Facilities
12.2015 - 12.2017
Psychology
Westminster College
Certified Personal Trainer -
National Academy of Sports Medicine