Antonio Orozco
La Habra,CA
Summary
Versatile and results-driven professional with experience at US Army Reserve, adept in system monitoring and fostering customer relationships. Excelled in simplifying troubleshooting processes and enhancing system security, alongside providing exceptional technical support. Demonstrates a unique blend of technical proficiency and interpersonal skills, ensuring high levels of customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist - Troop Program Unit
US Army Reserve
02.2020 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
System Administrator - Active Duty Support
US Army Reserve
01.2023 - 10.2024
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Sales Associate
Big 5 Sporting Goods
07.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
IT Specialist
Army Advanced Individual Training
Fort Eisenhower, GA06.2021
Basic Training
Army Basic Combat Training
Fort Jackson, SC12.2020
High School Diploma -
La Habra High School
La Habra, CA05.2020
Skills
- System monitoring
- Technical Support
- System updates
- User Management
- Network Troubleshooting
- Hardware and software installation
- Helpdesk operations
- Hardware troubleshooting
Certification
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
Additional Information
- Possess Secret Security Clearance
- Spanish and English Bilingual speaker
Timeline
System Administrator - Active Duty Support
US Army Reserve
01.2023 - 10.2024
Sales Associate
Big 5 Sporting Goods
07.2021 - 01.2023
IT Specialist - Troop Program Unit
US Army Reserve
02.2020 - Current
IT Specialist
Army Advanced Individual Training
Basic Training
Army Basic Combat Training
High School Diploma -
La Habra High School