Antonio Ortiz III, CTS
Chandler,AZ
Summary
Audiovisual service operations leader with a strong hands-on technical foundation in AV system integration, commissioning, and troubleshooting, combined with multi-site service leadership across enterprise, higher education, municipal, and healthcare environments. Oversees technician teams and field operations, ensuring consistent execution of complex AV systems including control systems, DSPs, video distribution, and integrated building technologies such as lighting, shading, and security.
Experienced in managing end-to-end service delivery, including scheduling, escalation management, and workflow optimization, while supporting service and integration revenue streams across SLA and project-based environments. Known for maintaining technical credibility in the field while improving operational efficiency and service consistency across multiple client environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Department Supervisor
Technology Providers Inc.
Phoenix, AZ
08.2024 - Current
- Manage a multi-site service department across four locations, overseeing scheduling, technician workload distribution, and day-to-day service operations with direct responsibility for service delivery performance.
- Lead service operations across enterprise, higher education, municipal government, and healthcare clients, ensuring consistent SLA compliance and service quality.
- Reduced average service ticket backlog from approximately 30 days to less than 7 days by improving workflow prioritization, dispatch efficiency, and cross-team coordination.
- Oversee full service project lifecycle from sale through completion, including scheduling, procurement coordination, drawing review/redlining, and execution oversight.
- Develop service and integration proposals including scope definition, pricing support, and coordination between sales, engineering, and operations teams.
- Improve operational efficiency by refining internal workflows, including service ticketing systems, billing accuracy, and service reporting processes.
- Oversee internal service portal used for dispatch coordination, customer requests, and service performance tracking.
- Lead monthly service operations reviews across multiple offices to evaluate workload, resolve escalations, and align priorities across teams.
- Contributed over $650K+ in service agreement and integration project revenue within the first two years through service execution and client relationship support.
Service Technician
Technology Providers Inc.
Phoenix, AZ
11.2023 - 08.2024
- Performed on-site troubleshooting, repair, and maintenance of commercial AV systems across enterprise, higher education, municipal, and healthcare environments including ASU, City of Chandler, City of Tempe, and Cedars-Sinai Medical Center.
- Diagnosed and repaired AV system components including displays, DSPs, control systems, and conferencing platforms in mission-critical environments.
- Managed service tickets through intake, scheduling, on-site execution, and completion using a centralized service portal system.
Collaborated with manufacturer support teams to resolve complex technical issues and minimize system downtime. - Provided direct client communication and status updates throughout service lifecycle to ensure high customer satisfaction.
- Accurately tracked labor hours and service activity for billing, documentation, and timely ticket closure.
Lead Custom Integration / Service Technician
Foresight Connect LLC
Chandler, AZ
11.2023 - 08.2024
- Provided installation, commissioning, and service support for production and semi-custom residential home automation systems, including AV, lighting control, shading, security, and networked systems.
- Performed system troubleshooting and final installation completion tasks, supporting technicians and project teams in preparing homes for turnover and client delivery.
- Supported configuration and verification of integrated automation systems across multiple residential projects, ensuring proper operation prior to final walkthrough and handoff.
- Delivered customer training and post-installation support across full home automation systems, ensuring proper use and long-term system performance.
Lead Technician
Theater X
Scottsdale, AZ
03.2023 - 11.2023
- Led field technicians on luxury residential home automation projects across Scottsdale, Paradise Valley, and surrounding high-end markets, delivering full-scope integration of AV, lighting control, shading systems, security, and networking solutions.
- Executed installation, commissioning, and system finalization tasks including configuration of integrated home automation platforms across multi-system residential environments.
- Collaborated with control system programmers to test, troubleshoot, and finalize complete home automation systems prior to client handoff.
- Provided post-installation support and system optimization to ensure long-term performance and client satisfaction in high-end residential environments.
Lead Technician
Technology Providers Inc.
Gilbert, AZ
05.2022 - 03.2023
- Led installation of large-scale commercial AV systems across major enterprise and public-sector environments, including Arizona State University (Hayden Library), University of New Mexico (“The Pit”), and City of Tempe Council Chambers.
- Executed integration of complex audiovisual systems utilizing industry platforms including Extron, Crestron, and AMX to ensure reliable system performance and seamless end-to-end functionality.
- Supported system commissioning and final configuration to ensure successful deployment, alignment with design specifications, and operational readiness for client use.
Warehouse Manager
Technology Providers Inc.
Gilbert, AZ
12.2018 - 05.2022
- Managed warehouse operations for a multi-location AV integration company, overseeing inventory accuracy, equipment staging, shipping/receiving, and logistics coordination to support field installation and service teams.
- Coordinated with vendors for equipment returns, replacements, and RMAs, ensuring minimal disruption to active project timelines and field operations.
- Supported field technicians on-site as needed, gaining early exposure to AV installation workflows, system components, and vendor technologies across the integration lifecycle.
- Developed foundational knowledge of AV systems and manufacturer equipment, building familiarity with industry platforms and contributing to progression into field technical roles.
Education
Associate of Arts -
Chandler-Gilbert Community College
Chandler, AZ12.2016
Skills
- Service Operations Leadership & SLA Management
- Multi-Site Team Coordination & Technician Oversight
- Project Lifecycle Management (Pre-Sale → Commissioning → Support)
- Client Relationship Management & Technical Consultation
- Revenue Support Through Service Agreements & Integration Projects
- Process Optimization & Operational Efficiency
Core Competencies
Technical Expertise
- AV System Installation, Configuration & Commissioning
- DSP Tuning & Audio System Design Support
- Networked AV (IP Addressing, System Architecture)
- Q-SYS / Crestron / Extron / AMX Control Systems
- Zoom / Microsoft Teams / Webex Conferencing Systems
- Troubleshooting, Root Cause Analysis & System Diagnostics
- System Documentation & Technical Redlining
Certification
Core AV Certification
- AVIXA Certified Technology Specialist (CTS)
Control Systems (AV Platforms)
- Crestron Electronics – Certified Technician (Commercial)
- Crestron DM Certified Engineer – 4K (DMC-E-4K)
- Crestron Core Principles Certification
- AMX Programmer Level 1
- Extron Certified AV Associate
- Harman Certified Control Associate
Audio Networking & DSP Systems
- Audinate Dante Level 1 & 2 Certification
- Biamp Tesira Design Level 1 & 2
- Biamp Tesira Software Programming Level 1 & 2
Safety & Field Operations
- OSHA 10 Construction Safety Certification
- Mobile Elevating Work Platform (MEWP) Operator Safety Training
- Forklift Operator Safety Training
Timeline
Service Department Supervisor
Technology Providers Inc.
08.2024 - Current
Service Technician
Technology Providers Inc.
11.2023 - 08.2024
Lead Custom Integration / Service Technician
Foresight Connect LLC
11.2023 - 08.2024
Lead Technician
Theater X
03.2023 - 11.2023
Lead Technician
Technology Providers Inc.
05.2022 - 03.2023
Warehouse Manager
Technology Providers Inc.
12.2018 - 05.2022
Associate of Arts -
Chandler-Gilbert Community College