Antonio Pala
Secaucus
Summary
Experienced Customer Service Associate and Human Resources Assistant with a proven track record, driving high customer satisfaction, and creating positive customer and employee experiences. Proficient in using various customer service and human resources software programs, and offers strong knowledge of customer service and company policy adherence best practices. Highly organized, reliable, and attentive to customer and employee needs.
Overview
5
5
years of professional experience
Work History
HUMAN RESOURCES ASSISTANT
The Home Depot Inc
Secaucus
01.2025 - Current
- Coached new associates on basic company policies and practices.
- Addressed associates' concerns and issues related to their schedules and pay.
- Assisted in employee onboarding and orientation processes for new hires.
Customer Service Associate
The Home Depot Inc
Secaucus
06.2021 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Referred clients to appropriate sales specialists.
Education
Bachelor of Science - Business Administration and Management
Rutgers Business School
Newark, NJ05.2019
Skills
- Onboarding new associates
- Customer service
- Resolving employee issues
- Refunds and exchanges
- POS systems and processing payments
- Policy and procedure adherence
- Spanish Speaking
- Problem solving
Awards
- Associate of the Month
- 08/21
- 10/22
- 04/23
Timeline
HUMAN RESOURCES ASSISTANT
The Home Depot Inc
01.2025 - Current
Customer Service Associate
The Home Depot Inc
06.2021 - Current
Bachelor of Science - Business Administration and Management
Rutgers Business School