Antonio Parra
FL
Summary
Customer-focused professional with extensive experience in sales, operations, and client relationship management across pharmaceutical, storage, and customer service sectors. Proven track record of delivering exceptional service, resolving complex issues efficiently, building long-term loyalty, and driving sales growth. Bilingual (English/Spanish) leader skilled in team training, process improvement, strategic problem-solving, and maintaining high satisfaction in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Pharmaceutical Courier
Stetsons Couriers
Central Florida
01.2026 - Current
- Transport temperature-controlled pharmaceutical products and medical supplies to hospitals, clinics, and group homes while ensuring secure, compliant delivery.
- Maintain strict adherence to healthcare safety standards and regulations for sensitive medical materials.
- Deliver professional, high-touch service in clinical settings, interfacing with executives and medical decision-makers.
Store Manager
Extra Space Storage
Fort Lauderdale, FL
03.2020 - 12.2025
- Provided outstanding customer service, guiding clients through storage solutions, billing, and account management to drive retention and positive reviews.
- Built lasting client relationships, quickly resolving concerns to sustain high satisfaction levels.
- Trained and mentored staff on service excellence, communication, and operational best practices.
- Oversaw daily operations including payments, contracts, inbound/outbound calls, account oversight, and accurate cash handling/financial transactions.
Regional Sales Manager
AJ Vaccines
01.2016 - 03.2020
- Cultivated strong partnerships with healthcare organizations and distributors in international markets.
- Led and coached pharmaceutical sales teams to enhance customer engagement and service quality.
- Coordinated logistics and resolved supply chain challenges for on-time product delivery.
- Achieved average 35% annual sales growth through strategic relationship management and market expansion initiatives.
Pharmaceutical Sales Representative
Statens Serum Institut
03.2012 - 01.2016
- Developed trusted relationships with healthcare providers via consistent service and tailored product support.
- Educated clients on pharmaceutical solutions aligned with their specific needs.
- Sustained high customer satisfaction and account retention rates.
- Collaborated with internal teams to ensure precise order fulfillment and proactive follow-up.
Bilingual Call Center Team Leader
Convergys – DIRECTV
01.2004 - 12.2009
- Directed and motivated a diverse team of 20 customer service agents to exceed performance goals.
- Delivered coaching, training, and support to optimize team productivity and service quality.
- Consistently surpassed revenue quotas by promoting products/services during customer interactions.
- Managed escalations, maintained high service standards, and tracked key performance metrics.
Education
Bachelor of Science - Business Administration
AIU
Weston, Florida05.2010
High School Diploma - undefined
Cypress Bay High School
Weston, Florida02.2005
Skills
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Customer Retention & Satisfaction
- Team Leadership & Staff Training
- Sales & Client Support
- Cash Handling & Payment Processing
- Store Operations Management
- Computer & Systems Proficiency
- Bilingual Communication (English/Spanish)
Timeline
Pharmaceutical Courier
Stetsons Couriers
01.2026 - Current
Store Manager
Extra Space Storage
03.2020 - 12.2025
Regional Sales Manager
AJ Vaccines
01.2016 - 03.2020
Pharmaceutical Sales Representative
Statens Serum Institut
03.2012 - 01.2016
Bilingual Call Center Team Leader
Convergys – DIRECTV
01.2004 - 12.2009
High School Diploma - undefined
Cypress Bay High School
Bachelor of Science - Business Administration
AIU