Antonio Pereira

• Manage network infrastructure for 7 manufacturing plants and 2 offices, encompassing Wi-Fi, switching, routing, and firewall technologies.
• Collaborate with cross-functional teams for successful infrastructure upgrades, minimizing business disruptions.
• Reduce downtime with proactive monitoring of network performance and addressing issues before escalation.
• Spearheaded cybersecurity awareness training programs, fostering a culture of security within the organization.
• Serve as a critical member of the incident response team, responding to and mitigating security threats.
• Provide mentorship and guidance to operations team members, promoting professional growth and skill development.
• Deliver exceptional technical support to end-users and team members, resolving complex issues and providing timely solutions.
• Cultivate strong relationships with vendors, ensuring optimal performance and service delivery.
• Manage on-site resources to facilitate remote hands-on support for network infrastructure.
• Conduct periodic audits and penetration tests of system security measures to identify vulnerabilities and implement necessary countermeasures.

Projects

• Network Modernization: Designed and oversaw the deployment of new Meraki switching, routing, and Wi-Fi solutions across 6 manufacturing plants, enhancing network performance and reliability.
• Cybersecurity Awareness Program: Developed and implemented a comprehensive cybersecurity awareness training program to educate employees about best practices and emerging threats.
• Secure Network Architecture: Designed and implemented a secure network architecture for network-attached manufacturing equipment, safeguarding critical operations.
• WAN Security Enhancement: Redesigned and implemented advanced security measures for WAN connections, including the integration of 5G tertiary backup for enhanced redundancy and resilience.
• Network Segmentation: Designed and implemented robust Access Control Lists (ACLs) to enhance network security and mitigate potential risks.
• Unified Communication Solution: Designed and deployed a new paging solution across 7 manufacturing plants and 1 office, improving communication efficiency and emergency response capabilities.
• Established secure remote connectivity solutions for employees working offsite, enhancing productivity without compromising security.

• Planned, coordinated and implemented new network security measures via existing Meraki firewalls.
• Maintained and improve Cisco Unified Communication Manager system to ensure business continuity for global sales teams.
• Construcedt and maintained new VLAN implementation to improve network security on Cisco and Meraki switching.
• Provided network documentation to inform management. Greatly improved all network/IT documentation by implementing IT.glue.
• Implemented and maintained user-awareness training through written material and phishing testing, with on-going cybersecurity training.
• Consolidated existing VMware environment to reduce business cost and improve reliability.
• Implemented new network/server monitoring tools to greatly improve network reliability and visibility.
• Managed and updated physical site access control/alarm system to maintain physical security of product.
• Managed and updated IP camera network to ensure management has proper visibility into product security.
• Supervised helpdesk to maintain high standard of end-user support. This includes providing excellent end-user support to assist helpdesk during periods of high volume.
• Maintained all physical copper and fiber cabling.
• Coordinated and performed office relocations globally as business growth dictates. This includes working with vendors to ensure all needed office services are provided without interruption.

• Configured networks for smooth, reliable operation to meet business processes and objectives
• Identified issues and implement troubleshooting techniques to alleviate downtime and system failure
• Responsible for day to day maintenance of 8 location campus wide network including stateful firewall, CIPA compliant web filter, wireless network, access control and CCTV, and switching
• Responsible for support, patching and deployment of Windows and Linux server environment hosted on VMware on-premises cluster
• Oversaw design and implementation of a network overhaul. This design included a complete logical redesign and hardware update. The end result was a more robust and modern network. This included configuration, deployment and testing of 55 switches and 600 wireless access points
• Oversaw migration to new firewall and ISP during school year. This migration occurred without any loss in service and was performed to greatly increase bandwidth available to our users
• Responsible for supporting computer based state mandated testing. This includes training teachers and support staff, working with administrators to ensure data accuracy, and providing on site technical support during testing
• Provided excellent customer service for all tier 3 help requests and maintain all required SLAs
• Coordinated and maintain relationships with service vendors to facilitate repairs and service contracts in support of business objectives

• Responsible for day to day network changes including stateful firewall, web content filtering, and wireless modifications. Changes are made to keep compliant with CIPA laws, MA General Laws, and to maintain peak performance on the robust 802.11ac wireless network.
• Oversaw deployment of 1,000 wireless access points. This deployment needed to remain invisible to end users, and the entire installation and configuration of the new infrastructure resulted in no down time for our clients.
• Oversaw a network spanning 27 buildings with robust fiber backbone, two data centers, and high availability services for over 16,000 end users. This network experienced no significant downtime of any critical service during my employment.
• Provide unparalleled support to end users and level 1 & 2 technicians
• Successfully prepared for and supported a flawless MCAS online testing semester for grades 3-8 during 2016-17 school year

• Acted as tier 2 support for all staff issues including application, hardware, and knowledge based problems. Support took place in 27 locations, and served over 16,000 end users.
• Created training materials and FAQs for common issues. These materials became the basis for a full knowledge base searchable via web interface for users.
• Triaged network issues and relayed findings to network manager
• Provided a very high level of customer service, and was always willing to assist other technicians in order to maintain peak operating efficiency for the department.
• Ensured inventory integrity for over 8,000 end devices, and reported on this inventory to my supervisor in order to help make decisions about device replacement/useful life. Instituted tracking of purchases and purchase orders, to show ROI on purchased devices.