Antonio Phoenix
Redwood City,CA
Summary
Responsible retail professional pursuing A degree in Communications.
Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.
Overview
13
13
years of professional experience
Work History
Communications Intern at Student Health Center
California State University Stanislaus
Turlock, CA
09.2024 - 12.2024
- Assisted with the planning and execution of public relations campaigns.
- Generated ideas for promotional campaigns to drive traffic to company websites or social media accounts.
- Brainstormed topics with subject matter experts that aligned with media interests.
- Maintained professionality and efficiency while working closely with leadership.
- Participated in community outreach activities to promote services offered by the Student Health Center.
- Participated in community outreach programs providing education on disease prevention and management options.
- Provided information to community members on available resources and services.
Front Desk Greeter
Motel 6 Hotel
Belmont, CA
04.2022 - Current
- Greeted visitors and answered phone calls to provide assistance and general information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Input customer data into reservation systems and updated to reflect room changes.
Key Holder Supervisor
SF Giants
San Francisco , CA
03.2014 - 03.2022
- Operated cash register.
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Seasonal Worker
Old Navy
Redwood City, CA
11.2013 - 01.2014
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Front End Associate
Costco
Redwood City, CA
09.2013 - 11.2013
- Maintained clean and clutter-free front-end area.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions, provided store information, and directed customers to designated store areas.
Customer Service Associate
Kohls Department Store
Redwood City, CA
09.2011 - 09.2013
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Communication Studies
California State University - Stanislaus
Turlock, CA2024
Associate of Arts - Communication Studies
Canada College
Redwood City, CA12.2021
High School Diploma -
Beach High School
Soquel, CA06.2011
Skills
- Delegation and Supervision
- Inventory Management
- Health and Safety Procedures
- Handling Complaints and Inquiries
- Team Building and Motivation
- Flexible Work Schedule
- Retail Operations
- Customer Service Management
- Team Leadership Experience
- Employee Training
- Clean and Professional
- Good Communication Skills
- Service Oriented
- Retail Industry Experience
- Positive and Upbeat
Timeline
Communications Intern at Student Health Center
California State University Stanislaus
09.2024 - 12.2024
Front Desk Greeter
Motel 6 Hotel
04.2022 - Current
Key Holder Supervisor
SF Giants
03.2014 - 03.2022
Seasonal Worker
Old Navy
11.2013 - 01.2014
Front End Associate
Costco
09.2013 - 11.2013
Customer Service Associate
Kohls Department Store
09.2011 - 09.2013
Communication Studies
California State University - Stanislaus
Associate of Arts - Communication Studies
Canada College
High School Diploma -
Beach High School
Similar Profiles
Aidan BennieAidan Bennie
Laboratory Research Assistant at Josh Roy, California State University, StanislausLaboratory Research Assistant at Josh Roy, California State University, Stanislaus
Michelle KincanonMichelle Kincanon
Senior Director, Talent Management & Workforce Development at California State University StanislausSenior Director, Talent Management & Workforce Development at California State University Stanislaus
Olivia ToweOlivia Towe
Student Assistant at California State University, StanislausStudent Assistant at California State University, Stanislaus