Antonio Ramirez
Alto,GA
Summary
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
7
7
years of professional experience
Work History
Accounting Specialist
Evolent
01.2022 - 10.2024
- Providing accounting and collections services for the team
- Maintaining client bankruptcies
- Bookkeeping office records and payments
- Providing support over the phone to vendors
- Oversaw full accounting cycle and prepared applicable financial statements.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Collaborated with external partners to complete audits.
Customer Service Representative
AnswerNet
05.2021 - 12.2021
- Working remotely for AnswerNet, I would assist customers with the status of their account with the state of Texas
- I would update customers with information they would need to provide in order to receive financial help
- Along with writing emails and coordinating phone calls, my top priority was providing the best service to the people who were calling in daily for assistance
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prevented key account losses by researching discrepancies and correcting problems.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
XPO Logistics
Gainesville, GA
04.2018 - 05.2021
- As a customer service representative, I gladly assisted clients with their accounts within XPO
- Among my duties, I sent out several emails, invoices, faxes, account changes, payments
- I made sure to answer each and every client call with the best professional service within me
- To make sure every customer got the satisfactory service they deserve
- Prevented key account losses by researching discrepancies and correcting problems.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High school diploma -
Mount Charter HS
Demorest, GA05.2016
Skills
- Service Excellence
- Real-Time Communication
- Account Management
- Computer Proficiency
- Bilingual
- Recordkeeping skills
- File management
- Accounts receivable
- Accounting software
- Microsoft expertise
- Filing and data archiving
Timeline
Accounting Specialist
Evolent
01.2022 - 10.2024
Customer Service Representative
AnswerNet
05.2021 - 12.2021
Customer Service Representative
XPO Logistics
04.2018 - 05.2021
High school diploma -
Mount Charter HS