Antonio Rodriguez
Bryan,TX
Summary
Skilled when it comes to solving problems brought to surface by guests, whether it is with food or certain errors made in store.
Effectively capable of providing services to individuals in different languages fluently. Will have no trouble with either language and provide the best assistance for those individuals to assure success in work provided.
Aware that certain cultures have different practices and able to acknowledge the differences and providing them with the proper help is very important. If not certain clarifying with individual will be second priority to provide the very best service possible.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
BOH Line Cook/FOH Staff Member
Panda Express Restaurant
10.2020 - 08.2023
- Performed opening and closing procedures and side work duties according to station rotation assignment.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Established welcoming atmosphere by greeting each guest warmly.
Food Runner
Star Cinema Grill
05.2018 - 08.2018
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs
- Responded to customer complaints and inquiries promptly, finding swift resolutions
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX12.2024
High School Diploma -
Bryan Collegiate High School
Bryan, TX05.2019
Skills
- Customer Inquiries
- Member Support
- Customer Engagement
- Guest Satisfaction
- Guest Interaction
- Understanding Customer Needs
- Cultural Awareness
- Customer Service
- Restaurant Operation
- Delivering Orders to Guests
Read about psychology
Reading books on psychology excites me and helps me learn new things everyday about human behaviors, and the phenomenons of the human brain. As well as motivates me to understand more about us as people and strive to do the best to help those with the knowledge being attained from this books.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BOH Line Cook/FOH Staff Member
Panda Express Restaurant
10.2020 - 08.2023
Food Runner
Star Cinema Grill
05.2018 - 08.2018
Bachelor of Science - Psychology
Sam Houston State University
High School Diploma -
Bryan Collegiate High School
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