Antonio Rivera
Richland,WA
Summary
Proven leader and effective problem-solver, adept at enhancing customer satisfaction and minimizing loss, demonstrated during tenure as sales floor assistant. Excelled in fast-paced environments, leveraging bilingual communication skills and critical thinking to drive team success. Skilled in coaching and motivating staff, ensuring high-quality service delivery through exemplary time management and team collaboration abilities.
Overview
5
5
years of professional experience
Work History
Sales Floor Assistant
JCPenney
07.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained new employees on sales techniques and company policies.
- Minimized loss by watching for and recognizing security risks and active theft.
- Managed employee performance through disciplining, coaching and counseling.
Uber Driver
Uber
06.2021 - 08.2022
- Followed company guidelines and policies when interacting with passengers.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Developed deep knowledge of local routes and area destinations.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Education
Bachelor of Arts - Social Work
Heritage University
05.2024
Associate of Arts - General AA
Columbia Basin College
06.2022
High School Diploma -
Pasco Senior High School
Pasco, WA06.2021
Skills
- Fast Learner
- Time Management
- Team Collaboration
- Goal Driven
- Team Player
- Flexible Hours
- Bilingual and Biliterate in Spanish / English
- Time Management
- Critical Thinking
- Team Leader
- Problem Solver
Timeline
Uber Driver
Uber
06.2021 - 08.2022
Sales Floor Assistant
JCPenney
07.2019 - Current
Bachelor of Arts - Social Work
Heritage University
Associate of Arts - General AA
Columbia Basin College
High School Diploma -
Pasco Senior High School