Antonio Roman
Orlando,FL
Summary
Dynamic professional with a proven track record of exceeding sales goals and enhancing member engagement at LA Fitness. Skilled in Microsoft Office and adept at fostering teamwork and collaboration. Spearheaded promotional events and staff training, significantly improving operational efficiency and customer satisfaction. Expert in relationship selling with a knack for upselling, demonstrating a commitment to achieving and surpassing company objectives.
Overview
10
10
years of professional experience
Work History
Club Manager /Manager of Operations
LA Fitness
Oviedo, Florida
10.2022 - Current
- Facilitated communication between departments regarding scheduling changes or staffing needs.
- Organized promotional events to attract new members and retain existing ones.
- Facilitated selection of new staff by leading interview process.
- Met or exceeded sales goals with effective pricing strategies.
- Trained new staff members on proper use of exercise equipment and safety protocols.
- Kept accurate records of member attendance, sales figures, and inventory levels.
Sales and Service Specialist
24 Hour Fitness
Orlando, Florida
06.2020 - 12.2025
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Assisted in training new employees on sales techniques and customer service policies.
- Handled irate customers smoothly to achieve performance targets.
- Followed up with customers after their purchase experience to ensure satisfaction.
- Received and processed client payments and updated accounts.
Customer Service Representative
Express Scripts / Accredo Health Group
Orlando, Florida
03.2016 - 06.2025
- Implemented innovative methods for streamlining the customer service process.
- Delivered instruction on compliance with HIPAA standards for safeguarding sensitive information.
- Developed understanding of customary insurance practices in healthcare.
- Ensured efficient scheduling for distributing unique medications.
General Manager
CycleBar
Orlando, FL
04.2022 - 09.2022
- Recruited, interviewed and trained new staff members as needed.
- Developed a comprehensive training program for all employees.
- Maintained accurate records of membership sales, billing and receivables.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Managed content creation aimed at boosting audience engagement.
- Engaged in weekly sales meeting calls and Attended coperate Monthly managment develemet.
Sales Associate
StretchLab
Winter Park, Florida
03.2021 - 04.2022
- Greeted visitors and provided them with information about the company.
- Called patients to confirm scheduled appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Maximized revenue by driving membership enrollments to target levels.
Sales Representative
Orange Theory
Orlando, Florida
12.2020 - 03.2021
- Developed and maintained relationships with customers to ensure repeat business.
- Operated register, handled cash and processed credit card transactions.
- Identified customer needs by asking questions and advising on best solutions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Education
High School Diploma -
Cypress Highschool
Orlando, FL01-2013
Valencia College
Orlando, FL01-2013
Skills
- Microsoft office
- Social media and promotions
- Photography services
- Upselling
- Time management
- Professional demeanor
- Teamwork and collaboration
- Meeting deadlines
- Relationship selling
- Goal tracking
Timeline
Club Manager /Manager of Operations
LA Fitness
10.2022 - Current
General Manager
CycleBar
04.2022 - 09.2022
Sales Associate
StretchLab
03.2021 - 04.2022
Sales Representative
Orange Theory
12.2020 - 03.2021
Sales and Service Specialist
24 Hour Fitness
06.2020 - 12.2025
Customer Service Representative
Express Scripts / Accredo Health Group
03.2016 - 06.2025
High School Diploma -
Cypress Highschool
Valencia College