Antonio Romo

• Sorted mail and distributed mail daily; prepared outgoing mail for postage or delivery service.
• Managed calendars of multiple attorneys simultaneously while scheduling and maintaining appointments for clients.
• Reviewed legal forms for accuracy in Spanish and English, translated forms and client/attorney interactions in person and over the phone.
• Greeted clients professionally during office visits; kept confidential information secure at all times.
• Assisted attorneys with interviewing of clients, assisted with drafting of declarations, and questioned clients for legal information for their cases, when appropriate.

• Applied behavioral techniques to assist clients with their behaviors.

• Used patience and understanding to gain trust and build rapport with clients and their families.

• Communicated with the families to help with their specific needs either in Spanish or English.

• Enhanced interpersonal skills as job required effective communication between supervisors, families, and myself.

• Worked under HIPAA guidelines to ensure confidentiality of clients and their respective families.

• Handled customer complaints and worked towards finding a solution.

• Assisted with the retrieval and loading of lumber associated orders.

• Provided excellent customer service and assisted customers with planning of their projects.

• Managed weekly inventory and supply tracking inventory.

• Managed commercial clients accounts and financial privacy. Handled customers concerns and needs, managed scheduled deliveries, and organized routes.

• Trained employees on additional job positions to maintain coverage of roles at all time

• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.