Antonio Russo
Staten Island,NY
Summary
Attentive Desktop Support Technician with 10+ years of troubleshooting, correcting, and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Specialist (Contract)
Integration Charter Schools
04.2023 - Current
- Managed Chromebook project deployments to over 400 staff members
- Troubleshoot staff Windows laptops
- Setup video and audio equipment for presentations
- Setup Chromebook carts
- Configured Google Workspace for all staff and students
- Managed network activity using Meraki software by Cisco
- Overseeing all classroom projector maintenance and setup
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Desktop Support Technician (Temp)
Royal Communications Consultants supporting Apple Bank
11.2022 - 04.2023
- Image desktops and laptops for over 300 onsite staff and onboarding new hires
- Provide hardware and software support for over 300 end users and executives
- Support remote users and executives to ensure productivity
- Provide onsite support at local Apple Bank branches
- Configure and setup Google Workspace for all users
- Configure Google Workspace for Apple Bank employees
- Setup and configure printers and scanners
- Worked with various systems, software and peripherals, and various types of games.
- Obtained and evaluated information about new systems, peripherals, and software technology.
Lead Analyst
Penguin Random House LLC
08.2021 - 10.2022
- Image and configure new workstations
- Resolve hardware and software issues for hundreds of users utilizing unique and efficient troubleshooting skills to consistently ensure 100% Satisfaction
- Computer moves and relocations
- Set up mobile devices for all users with dedicated support either onsite or remote
- Provide white glove service to executive team members on and off hours
- Using Microsoft System Center Configuration Manager and Active Directory to assist with setups and remote access.
- Configure DUO for all new hires and interns
- Supervise interns during laptop rollout
- Investigated system issues and implemented resolutions to reduce downtime.
Sr. Desktop Support Technician
Simon & Schuster
09.2010 - 08.2021
- Image and configure new workstations (Windows and Mac) for hundreds of users
- Imaged and deployed 240 laptops remotely during COVID to ensure users who did not have equipment are able to work at home.
- Dedicated executive support
- Set up and monitor all laptops and desktops in all conference rooms and boardrooms and ensure proper AV connection
- Setup and configure Google Workspace for Mac users and ensured all accounts were set up and operational
- International support for India, UK, and Australia office, providing desktop support
- Created and support external client accounts for non-S&S employees and ensured accounts were set up quickly so sales can flow without issues
- Respond to incidents and tasks using ServiceNow
- Install and configure Amazon Workspace for all remote and sales users
Education
Associate's degree - Information Technology
TCI College of Technology
New York, NY05.2010
Skills
- Senior Level Desktop Technician with 10 years of experience supporting any environment
- Hands-on technical skills and team-building roles to ensure positive results for any technical background
- Exceptional skills in identifying, isolating, and correcting computer hardware and software issues
- Analyze and resolve problems with connectivity, hardware, and software
- Proficient at explaining complicated technical concepts to users of varying degrees of technical understanding
- Experience with Microsoft System Center Configuration Manager, Active Directory, DUO
Certification
- CompTIA A+ Certified (COMP001020043397)
Timeline
IT Specialist (Contract)
Integration Charter Schools
04.2023 - Current
Desktop Support Technician (Temp)
Royal Communications Consultants supporting Apple Bank
11.2022 - 04.2023
Lead Analyst
Penguin Random House LLC
08.2021 - 10.2022
Sr. Desktop Support Technician
Simon & Schuster
09.2010 - 08.2021
Associate's degree - Information Technology
TCI College of Technology
- CompTIA A+ Certified (COMP001020043397)
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