Personable Customer Service Representative experienced in building strong client relationships and enhancing customer satisfaction. Established rapport through a positive attitude and teamwork, contributing to overall company success. Passionate about working with children, ensuring their safety, and maintaining a focus on defensive driving.
Overview
2
2
Languages
50
50
years of professional experience
Work History
Manager
LG Warehouse
El Paso, Texas
06.2007 - Current
Led sales team operations in a fast-paced retail sales environment.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Directed warehouse operations at LG Warehouse, including receiving, storage, and dispatch
Enforced safety procedures and compliance standards across warehouse floor
Trained new staff on equipment use, picking, packing, and handling
Enhanced communication methods between LG Warehouse teams and customer service to streamline operations.
Conducted regular meetings with staff to discuss progress and identify improvement areas.
Resolved employee conflicts by guiding adherence to company policies and procedures.
Owner
AS WAREHOUSE ELECTRONICS
El Paso, Texas
01.2001 - 06.2007
Directed electronics warehouse operations for AS WAREHOUSE ELECTRONICS.
Coordinated vendor communication and streamlined supply ordering processes for improved inventory management.
Negotiated with vendors to gain optimal pricing on products resulting in a substantial increase in profit margin.
Developed marketing campaigns that successfully attracted new customers and increased brand awareness.
Directed employee activities to align with operational goals and enhance team productivity.
Resolved customer order issues and service concerns.
Implemented safety practices for storage and handling areas.
Supervised workplace safety programs and enforced compliance with safety policies.
Led safety training for employees on procedures and emergency response.
Construction Superintendent
ICA
Mexico, Mexico
02.1995 - 12.2007
Coordinated ICA schedule updates with trades, vendors, and project managers.
Resolved field issues and directed corrective actions with ICA crews.
Enforced safety rules and site protocols for ICA field teams.
Finished projects on time and within budget.
Reviewed specifications and prepared technical drawings for engineering projects.
Resolved technical issues using engineering standards and company procedures.
Created accurate project specifications, documenting in technical manuals.
Conferred with technical personnel to prepare designs or operational plans.
Assisted in troubleshooting issues related to product design or manufacturing process.
Analyzed design or requirement information for equipment or systems.
Superintendent
Disenos Fabricaciones y Montajes ASOR SA DE CV
Mexico, Mexico
01.1982 - 12.1994
Assessed client requirements and matched solutions to application needs.
Collaborated with sales teams on proposals, quotes, and product positioning.
Directed site safety programs across daily operations
Conducted trainings for company employees on safety initiatives to comply with federal regulations.
Supervised fabrication and assembly crews across steel installation projects.
Coordinated site schedules, material flow, and mounting teams for fabrication work.
Maintained safe work site by implementing safety requirements and good housekeeping regulations.
Implemented safety rules and protocols for field teams to ensure compliance.
Superintendent
DON CONSTRUCCIONES
Hidalgo, Mexico
01.1977 - 12.1981
Coordinated subcontractors, suppliers, and inspectors across active job sites.
Supervised staffing, assignments, and progress for employer construction sites.
Negotiated contracts with vendors, suppliers, and subcontractors for each project.
Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
Maintained relationships with customers through regular follow-up calls and emails.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Reviewed safety policies, procedures, and site practices for compliance.
Performed workplace inspections to identify potential safety hazards. to identify hazards and unsafe conditions.