Detail-oriented project manager with expertise in project scheduling, scope management, and cost control. Known for delivering timely service solutions and fostering effective team collaboration.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Service Project Manager
Proserv Operations
Houston, TX
03.2026 - Current
Monitored project progress, identifying risks and implementing mitigation strategies promptly.
Coordinated project schedules to ensure timely completion of service deliverables.
Assisted in managing client communications and expectations throughout project lifecycle.
Supported cross-functional teams in executing service delivery strategies and best practices.
Conducted regular status meetings to align team efforts with project objectives and timelines.
Service Team Lead
Proserv Operations
Houston, TX
06.2021 - 03.2026
Developed training programs to improve team performance and customer satisfaction.
Led cross-functional teams to enhance service delivery and operational efficiency.
Implemented process improvements that streamlined operations and reduced response times.
Managed workflow of incoming service jobs and project schedules. Utilized resource planning tools to identify and assign manpower requirements.
Lead Controls Technician
Proserv Operations
Houston, TX
06.2014 - 06.2021
Diagnosed and resolved control system malfunctions to ensure operational efficiency.
Collaborated with engineering teams to implement automation solutions for process improvements.
Conducted routine inspections and maintenance on control systems to uphold safety standards.
Developed troubleshooting guides and documentation for control equipment usage and maintenance protocols.