Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Candace Gallaher

Fort Mohave,AZ

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Project Manager

Yunex Traffic
07.2021 - Current
  • Contract management for 30 Cities in Riverside/San Bernardino County.
  • Responsible for Billing over 30 maintenance customers (monthly)
  • Estimating extraordinary work
  • Attending regular customer facing meeting
  • Procurement of project materials if non-stock
  • Scheduling of extra work with the city as well as with the Superintendent
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Notary Public for the local offices

Service Account Manager

Siemens
06.2015 - 07.2021
  • Contract management for 30 Cities in Riverside/San Bernardino County.
  • Responsible for Billing over 30 maintenance customers (monthly)
  • Quoting extraordinary work
  • Attending regular customer facing meeting
  • Procurement of project materials if non-stock
  • Scheduling of extra work with the city as well as with the Superintendent
  • Tracking of projects from inception to completion and billing
  • Notary Public for the local offices
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Built relationships with customers and community to promote long term business growth.

Senior Service Coordinator

Siemens/ Republic ITS
05.2007 - 06.2015
  • Assist with overall contract management.
  • Responsible for Billing over 30 maintenance customers (monthly)
  • Quoting extraordinary work (as required)
  • Attending customer facing meeting with and occasionally without the Service Account Manager
  • Procurement of project materials if non-stock
  • Scheduling of extra work with the city as well as with the Superintendent
  • Tracking of projects from inception to completion and billing
  • Notary Public for the local offices
  • SAP Key User for the Coordinators
  • Bid Coordination for the entire Southwest.
  • Truck/ Fleet management (previously)
  • Assessed customer needs and developed solutions to meet needs.

Education

IMSA Level I Traffic Signal Techinican - IMSA Work Zone Safety

International Municipal Signal Association
California
10.2019

Diploma -

La Vista High School
Fullerton, CA
06-2004

Skills

  • Business analysis
  • Creative solutions
  • Scope management
  • Project scheduling
  • Process implementation
  • Customer service management
  • Problem-solving
  • Contract management
  • Customer service
  • Teamwork and collaboration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Project Issues which led to Project Completion.
  • Supervised team of 2 in-house staff members and 10 field technicians.
  • Collaborated with IT team in the development of SAP ERP Systems & Microsoft Dynamics.

Certification


  • IMSA Traffic Signal & Work Zone Safety Certified
  • Notary Public (California)


Languages

English

Timeline

Service Project Manager

Yunex Traffic
07.2021 - Current

Service Account Manager

Siemens
06.2015 - 07.2021

Senior Service Coordinator

Siemens/ Republic ITS
05.2007 - 06.2015

IMSA Level I Traffic Signal Techinican - IMSA Work Zone Safety

International Municipal Signal Association

Diploma -

La Vista High School

Similar Profiles

CREATE PROFILE
Candace Gallaher