Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.
Overview
11
11
years of professional experience
Work History
Service Technician/Quality Control Inspector
Reeis AC
Phoenix, AZ
10.2020 - 09.2024
Supported clients with technological troubleshooting using remote methods
Diagnosed problems and determined solutions for various customer issues.
Utilized schematics and diagrams to diagnose circuit issues
Performed onsite repair of equipment at customer locations.
Executed system installations per manufacturer requirements
Maintained accurate records of service calls, repairs, and parts used.
Engineer Technician
Four Seasons Hotel
Scottsdale , AZ
10.2018 - 08.2020
Performed inspections on equipment to ensure compliance with safety standards.
Assisted engineers in the testing and evaluation of mechanical components.
Calibrated and adjusted instruments to meet operational specifications.
Maintained records of all test results, measurements, and related data.
Conducted maintenance activities on mechanical systems and equipment.
Analyzed system performance data to identify areas for improvement.
Provided technical support to other departments as needed.
Troubleshot electrical problems using schematic diagrams, blueprints, and technical manuals.
Ensured that all tools used during maintenance were functioning properly.
11B Infantryman
US Army
Fort Campbell North, KY
04.2013 - 09.2018
Conducted reconnaissance operations in order to gather intelligence on enemy forces.
Operated various military communication systems such as radios, satellite phones, and computers.
Maintained weapons systems including rifles, machine guns, grenade launchers, and mortars.
Assisted in the training of new recruits in basic infantry tactics and techniques.
Supervised small teams during tactical movements and engagements with hostile forces.
Executed security procedures during air transport missions into hostile areas.
Assessed terrain features to determine optimal routes for patrol movements.
Conducted searches of local buildings for suspected insurgents or contraband materials.
Education
Cyber And Network Defense
University of Phoenix
Tempe, AZ
06-2025
Associate of Applied Science - Occupational Mechanical Maintenance Engineering
RSI
Phoenix, AZ
01-2019
Skills
Preventive Maintenance
Work Documentation
Technical Support
Equipment Troubleshooting
Project Oversight
Quality Assurance
Languages
Spanish
Native/ Bilingual
Timeline
Service Technician/Quality Control Inspector
Reeis AC
10.2020 - 09.2024
Engineer Technician
Four Seasons Hotel
10.2018 - 08.2020
11B Infantryman
US Army
04.2013 - 09.2018
Cyber And Network Defense
University of Phoenix
Associate of Applied Science - Occupational Mechanical Maintenance Engineering