ANTONIO SHAMASHA
Sterling Heights
Summary
Goal-oriented & successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Rivian
07.2025 - Current
- Manage customer relationships and provide consultative product guidance for retail customers.
- Utilize Salesforce CRM to track sales pipelines, monitor customer communications, and prepare operational reports.
- Maintained timelines, budgets, and compliance documentation to meet client requirements.
- Identify upsell opportunities and tailor solutions to meet goals while maintaining profitability.
Samsung Home Theater Vendor Provider
Best Buy
12.2023 - 06.2025
- Answering all tv and audio questions, to provide great customer service.
- Providing customers with best warranty plan to ensure their tv is kept safe for next couple of years.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Analyzed customer viewing habits and space requirements to recommend tailored entertainment systems, leading to higher customer confidence and reduced return rates.
Car Sales Advisor
Tesla
04.2024 - 04.2025
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Answered customer inquiries regarding product features, pricing, and availability.
- Educated customers about sales processes, warranty requirements and service standards.
- Negotiated prices with customers who wanted to buy new cars from the Tesla Innovatory.
- Provided follow-up customer service after a car sale was completed.
Virtual Customer Service Agent
Dynamic BDC
08.2019 - 03.2020
- Helped customer find the right vehicle & setting up a test drive to send to the dealership.
- Helped customers set up an appointment to get their vehicles checked out through service to resolve any problems with the vehicle.
- Helped customers find out prices, lease plans and more.
Education
HIGH SCHOOL DIPLOMA - undefined
Sterling Heights High School
Sterling Heights05.2020
Skills
- Product Merchandising
- Customer Service
- Sales
- Relationship Building
- Upselling
- Cross Selling
- Negotiation
- Product Knowledge
- Team Collaboration
- Merchandising
- Arabic (Highly proficient)
Timeline
Sales Advisor
Rivian
07.2025 - Current
Car Sales Advisor
Tesla
04.2024 - 04.2025
Samsung Home Theater Vendor Provider
Best Buy
12.2023 - 06.2025
Virtual Customer Service Agent
Dynamic BDC
08.2019 - 03.2020
HIGH SCHOOL DIPLOMA - undefined
Sterling Heights High School
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