Antonio Shelley
Clarksville ,Tennessee
Summary
Experienced and dedicated Assistant Program Director with a strong commitment to serving disadvantaged youth, adults, and special needs. With over two decades of experience, my goal is to leverage leadership skills and passion in the field of Human Resources. Driven to continuously enhance interdisciplinary knowledge to contribute to the overall improvement and quality of life for all individuals served.
Overview
24
24
years of professional experience
Work History
Assistant Regional Director
Support Solutions of Tennessee
08.2024 - Current
- Interacted well with customers to build connections and nurture relationships.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
Program Coordinator
Nia Association
11.2023 - 08.2024
- Designed program implementation and maintenance plan.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Assistant Program Director
Mactown Inc.
04.2022 - 11.2023
- Assists with overseeing 70 team members between the Miami and West Palm Beach area
- Assists with overseeing (8) eight group homes that house 6 residents per home
- Assists in the development and implementation of assigned programs, enhancing, and delivering assigned program objectives for the assigned department
- Assists with monthly inspections to ensure that all group homes are in compliance with APD (Adult Agency for Adults with Disabilities)
- Assists with overseeing daily operations
Regional Manager
Mactown Inc.
04.2016 - 04.2022
- Responsible for daily operations and overseeing three departments that include two group homes, Supported Living and Supported Employment
- Manage record keeping process and money management for clients while complying with state and federal regulations
- Direct, supervise and evaluate work activities for a staff of 18 employees
- Responsible for the execution of employment management services for designated clients and assisted living provisions for independent clients
- Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports on a monthly and quarterly basis
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively
Person Centered Planning Coordinator
Mactown Inc.
04.2016 - 04.2022
- Maintains activity as a Supportive Living Coach through home visits and attending group meetings
- Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history
- Provide companion and employment services as well as information to refer individuals to public or private agencies or community services for assistance
- Responsible for documentation, preparing and submitting reports regarding servicing provided
Recreational Coordinator
Mactown Inc.
02.2013 - 04.2016
- Responsible for planning, promoting and organizing daily and weekly activities while ensuring proper inventory supply of equipment and supplies
- Enforced company policy and procedures for staff, instructors and volunteers
- Promoted team work and organizational cohesiveness in effort to exceed company goals and expectations
- Responsible for accurate documentation of monthly and quarterly reports
Residential Coordinator
Mactown Inc.
06.2009 - 02.2013
- Properly managed staff to implement Medication Administration policies and procedures as required by 65G.7 and Medical Provider, within the guidelines set forth by state and federal regulations, the Agency for Health Care Administration, the Agency for Persons with Disabilities and Agency policies
- Prioritized client daily care according to state guidelines and client acuity
- Scheduled medical procedures, appointments and behavioral programs for homebound clients
- Prepared daily reports and IP Plans for accreditation purposes as well as documented all client related issues to medical provider and Executive Management team
Front Desk Clerk Scheduler
Diagnostic Testing Group
02.2009 - 07.2009
- Answered multi-line phone system and greeted callers enthusiastically
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Collected room deposits, fees and payments
Behavior Assistant
Mactown Inc.
06.2000 - 06.2009
- Provided support and facilitated the development of client treatment plans based on research, clinical experience and client histories
- Interviewed clients, reviewed records, and conferred with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program
- Counseled clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes
- Completed and maintained accurate records or reports regarding the patients' histories and progress, services provided, or other required information
Education
Master of Health Services - Administration
Stayer University
01.2015
Bachelor of Science - Project Management
City College
01.2010
Associate of Science - Private Investigation
01.2008
General Studies -
Miami Central Senior High School
Miami, FL06.1992
Skills
- Leadership
- Effective Communication Skills
- Ability to Multi-Task and Delegate
- Adaptability
- Project Management
- Occupational Knowledge
- Accountability
- Team Oriented
- Client/Family Focused
- Goal/Results Driven
- Good Sense for Organization and Planning
- Strong Attention to Details
- Basic Knowledge and Understanding of all the various Departments
- Liaison for the agency and families
Timeline
Assistant Regional Director
Support Solutions of Tennessee
08.2024 - Current
Program Coordinator
Nia Association
11.2023 - 08.2024
Assistant Program Director
Mactown Inc.
04.2022 - 11.2023
Regional Manager
Mactown Inc.
04.2016 - 04.2022
Person Centered Planning Coordinator
Mactown Inc.
04.2016 - 04.2022
Recreational Coordinator
Mactown Inc.
02.2013 - 04.2016
Residential Coordinator
Mactown Inc.
06.2009 - 02.2013
Front Desk Clerk Scheduler
Diagnostic Testing Group
02.2009 - 07.2009
Behavior Assistant
Mactown Inc.
06.2000 - 06.2009
Master of Health Services - Administration
Stayer University
Bachelor of Science - Project Management
City College
Associate of Science - Private Investigation
General Studies -
Miami Central Senior High School