EBONY FOREMAN
Prairieville,LA
Summary
Results-driven healthcare operations manager with over 10 years of experience in strategic planning, project management, and optimizing processes to enhance patient satisfaction in healthcare settings. Dynamic leader skilled in managing cross-functional teams and implementing initiatives that streamline operations and improve service delivery. Proven track record in business development, budget management, and building relationships with key stakeholders to drive referrals and enhance collaboration.
Overview
5
5
years of professional experience
Work History
ASSISTANT REGIONAL DIRECTOR
Lifeshare Blood Center
12.2024 - Current
- Provide strategic leadership and oversight of operations, enhancing service delivery and team cohesion across a 18-member staff.
- Developed and implemented strategic plans that increased blood units by 10% monthly, optimizing operational efficiency.
- Managed multi-departmental projects resulting in a 15% reduction in operational costs while ensuring compliance with organizational standards.
- Fostered relationships with community stakeholders and referring hospitals to drive referrals and enhance collaboration.
- Presented quarterly performance reports to senior management, utilizing data analysis to inform decision-making and identify areas for improvement.
AREA MANAGER III
Amazon FC
06.2023 - 02.2025
- Led operations for a team of 50, ensuring compliance with company policies and optimizing performance in a fast-paced environment.
- Developed and implemented training programs that improved employee performance and customer satisfaction ratings.
- Managed budget allocations and resource optimization, resulting in annual savings of $100,000 while maintaining high-quality service delivery.
- Analyzed key performance indicators (KPIs) to drive data-informed decisions and improve operational excellence.
AREA MANAGER I
Amazon FC
06.2021 - 06.2023
- Increased sales by 25% through strategic planning and effective team management, while managing a team of 100 associates.
- Coordinated cross-functional projects to streamline operations, achieving a 20% decrease in order fulfillment time.
- Implemented process improvements that reduced operational costs by 15% while maintaining high standards of service delivery.
PATIENT ACCESS REPRESENTATIVE I
Children's Hospital
02.2021 - 06.2021
- Enhanced patient satisfaction by managing inquiries and coordinating patient appointments, ensuring accurate data entry and compliance with HIPAA regulations.
- Conducted data analysis on operational metrics, identifying opportunities for improvement and supporting quality initiatives.
- Assisted with the implementation of electronic health records (EHR) systems, improving patient data accessibility.
HEALTHCARE SYSTEMS MANAGEMENT INTERN
Children's Hospital
08.2020 - 12.2020
- Supported the Director of Physician Services by conducting data analysis on operational metrics and assisting in quality improvement projects.
- Collaborated with healthcare teams to enhance patient outcomes and ensure compliance with regulatory standards.
Education
Bachelor of Science - Healthcare Systems Management
Southeastern Louisiana University
Hammond, LAMaster in Health Administration -
Louisiana State University
Shreveport, LASkills
- Strategic Planning
- Operations Management
- Business Development
- Project Management
- Data Analysis & Reporting
- Physician Relationship Management
- Communication & Interpersonal Skills
- Process Improvement
- Compliance & Quality Assurance
- Team Leadership
- Customer Service
- Microsoft Office Suite
Timeline
ASSISTANT REGIONAL DIRECTOR
Lifeshare Blood Center
12.2024 - Current
AREA MANAGER III
Amazon FC
06.2023 - 02.2025
AREA MANAGER I
Amazon FC
06.2021 - 06.2023
PATIENT ACCESS REPRESENTATIVE I
Children's Hospital
02.2021 - 06.2021
HEALTHCARE SYSTEMS MANAGEMENT INTERN
Children's Hospital
08.2020 - 12.2020
Bachelor of Science - Healthcare Systems Management
Southeastern Louisiana University
Master in Health Administration -
Louisiana State University
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