Antonio Sleeper
Mauldin,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Technical Support Representative/Delivery Driver Manager
Fed Ex Ground
01.2020 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Technical Support/Delivery Driver Supervisor
Havertys Furniture
02.2015 - 01.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Motivated workers to exceptional performance through implementation of new strategies.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
Assistant Store Manager
McDonald's
04.2008 - 02.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Crew Member
McDonald's
01.2002 - 04.2008
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Union-Endicott High School
Endicott, NY06.2005
Skills
- Customer Service
- Technical Support
- Technical Troubleshooting
- Customer Service Expert
- User Support
- Performance Testing
- Videoconferencing
Timeline
Technical Support Representative/Delivery Driver Manager
Fed Ex Ground
01.2020 - Current
Technical Support/Delivery Driver Supervisor
Havertys Furniture
02.2015 - 01.2020
Assistant Store Manager
McDonald's
04.2008 - 02.2015
Crew Member
McDonald's
01.2002 - 04.2008
High School Diploma -
Union-Endicott High School