Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Accomplishments
Additional Information
Timeline
Generic

Craig Joseph Mathis, Jr.

Charleston,SC

Summary

Goal-oriented team-player with many professional skills and a focus on quality work plus customer service. Willing to relocate. Authorized to work in the U.S. for any employer. Bachelor of Business Administration.

Overview

20
20
years of professional experience

Work History

Assistant Warehouse Manager/ Delivery Driver/ Customer Service Representative

Goodwill Industries
Charleston, SC, USA
04.2016 - Current

Responsible for upkeep of delivery truck and destination logs for DOT as well as monitoring of daily routes.

  • Plan the workday, monitor and manage routes, and call customers who are donating.
  • Provide superb customer service and attention over the phone and in person when handling the donation pickups.
  • Operate Forklift and gather products to fill orders that are to be sent out to retail stores.
  • Direct other workers in the facility on assignments for the day's operations, as needed. Logistic work, setting up routes, managing trucks and trailers ensuring they meet DOT requirements, problem solving and planning for the entire week at a time. Handling out source pick ups. Inventory of the warehouse. Monitoring safety and making sure it meets OSHA requirements.

Assistant Warehouse Manager/ Delivery Driver/ Customer Service Representative

Goodwill Industries
Charleston, SC, USA
04.2016 - Current

Responsible for upkeep of delivery truck and destination logs for DOT as well as monitoring of daily routes.

  • Plan the workday, monitor and manage routes, and call customers who are donating.
  • Provide superb customer service and attention over the phone and in person when handling the donation pickups.
  • Operate Forklift and gather products to fill orders that are to be sent out to retail stores.
  • Direct other workers in the facility on assignments for the day's operations, as needed. Logistic work, setting up routes, managing trucks and trailers ensuring they meet DOT requirements, problem solving and planning for the entire week at a time. Handling out source pick ups. Inventory of the warehouse. Monitoring safety and making sure it meets OSHA requirements.

Customer Service Representative

Costco Wholesale
Charleston, SC, USA
08.2007 - 07.2011
  • As Cashier Assistant, assisted customers in removing products from customer carts and loading vehicles as well as supporting customer needs.
  • As Member Service Associate, monitored customers entering and exiting the service. Provided phenomenal customer service as the first employee customers saw and the last employee they saw. Checked receipts and ensured minimal product loss.

Customer Service Representative

Costco Wholesale
Charleston, SC, USA
08.2007 - 07.2011
  • As Cashier Assistant, assisted customers in removing products from customer carts and loading vehicles as well as supporting customer needs.
  • As Member Service Associate, monitored customers entering and exiting the service. Provided phenomenal customer service as the first employee customers saw and the last employee they saw. Checked receipts and ensured minimal product loss.

Lot Attendant/ Delivery Associate/ Building Materials Associate

Lowe’s Home Improvement
Charleston, SC, USA
01.2006 - 01.2007
  • As Delivery Associate, handled writing orders, pulling orders, and preparing deliveries as well as working on the delivery truck. Used forklift as well as other various power equipment.
  • As Building Materials Associate, served customer needs for various jobs. Pulled orders and loaded vehicles for customers. Used forklift as well as other various power equipment.

Lot Attendant/ Delivery Associate/ Building Materials Associate

Lowe’s Home Improvement
Charleston, SC, USA
01.2006 - 01.2007
  • As Delivery Associate, handled writing orders, pulling orders, and preparing deliveries as well as working on the delivery truck. Used forklift as well as other various power equipment.
  • As Building Materials Associate, served customer needs for various jobs. Pulled orders and loaded vehicles for customers. Used forklift as well as other various power equipment.

Education

Bachelor’s - Business Administration

Limestone University
South Carolina
12-2022

Skills

  • Warehouse Admin
  • Customer Service
  • Forklift Driving
  • Delivery Driving
  • Order Picking
  • Commercial Driving
  • Dispatching
  • Microsoft Office
  • Adobe Acrobat
  • Typing Speed: 70 WPM
  • Workplace safety
  • Shipping and receiving
  • Warehouse operations
  • Load planning
  • Palletizing knowledge
  • Waste reduction
  • Scheduling expertise
  • Stock control
  • Supply chain
  • Collaborative teamwork
  • Problem-solving
  • Loading and unloading
  • Customer care
  • Verbal and written communication
  • Heavy lifting
  • Order picking and processing
  • Team building and leadership
  • Inventory and stocking
  • Employee safety
  • Team coaching
  • Safety standards
  • Unpacking merchandise
  • Billing and invoicing
  • Forklift operations
  • Coaching and motivation
  • Conflict resolution
  • Hiring and training
  • Operations management
  • Documentation
  • Goal setting
  • Warehouse logistics
  • Facility security
  • Staff management
  • Mentoring and training
  • Safety oversight
  • Quality management
  • Safety monitoring
  • Staff supervision
  • Continuous improvement
  • Interpersonal relationships
  • Skilled in software
  • Equipment maintenance
  • Financial tracking
  • Route optimization

Personal Information

  • Willing To Relocate: 1
  • Authorized To Work: U.S.
  • Work Permit: Authorized to work in the U.S. for any employer.
  • Availability: Willing to relocate, Authorized to work in the U.S. for any employer

Awards

State Master Councilor, South Carolina DeMolay, 2007-2008

Accomplishments

Promoted to ACE ambassador to handle employee relations, and promoting the company views.

Additional Information

Promoted to Safety Captain. Ensure safe warehouse practices, and prioritizing Safety if all team members.

Timeline

Assistant Warehouse Manager/ Delivery Driver/ Customer Service Representative

Goodwill Industries
04.2016 - Current

Assistant Warehouse Manager/ Delivery Driver/ Customer Service Representative

Goodwill Industries
04.2016 - Current

Customer Service Representative

Costco Wholesale
08.2007 - 07.2011

Customer Service Representative

Costco Wholesale
08.2007 - 07.2011

Lot Attendant/ Delivery Associate/ Building Materials Associate

Lowe’s Home Improvement
01.2006 - 01.2007

Lot Attendant/ Delivery Associate/ Building Materials Associate

Lowe’s Home Improvement
01.2006 - 01.2007

Bachelor’s - Business Administration

Limestone University