I engage with client's incoming phone calls, in a high volume office, with an average of 50-60 daily calls.
I assist with taking orders, payments, reviewing invoices and accounts with business clients efficiently resolving their issues.
I ensure accuracy of orders and invoices in a fast paced environment.
Confirm drivers are making scheduled deliveries, an average of 40-50 per day, to business clients.
Use conflict resolution when clients have any issues on orders, invoices or deliveries.
Build rapport with business clients to ensure satisfaction while promoting company loyalty.
Additional duties also include warehouse support as an air gas tech as well as being a temporary delivery driver assisting with deliveries when needed as support staff.
Proactively work with my teammates to make an enjoyable environment and making sure that the job gets done in a proficient and professional manner
Customer Service Rep
U-Swirl / Rocky Mountain Chocolate Factory
02.2020 - 01.2021
Engage with guests, to make their experience delightful.
Collaborate with my team to have a professional and fun environment.
Participate in Charity FundRaising Challenges.
Adhere to all health protocols set by SNHD.
Balancing the cash register and closing the credit card machine at the end of shift.
Worked for 2 Las Vegas locations facilitating opening and closing duties and sorting inventory shipments.
Youth Page
Windmill Library
08.2019 - 02.2020
I assist incoming patrons ensuring they have an enjoyable time while visiting.
Answer questions and engage them during special events, while also organizing books and all literary materials, including using the Library of Congress.
Held Weekly Stem Program with an average 15 children participating.
ASSISTANT PRODUCTION MANAGER at Inert Gases, Mixture Gases and Equipment Co.LtdASSISTANT PRODUCTION MANAGER at Inert Gases, Mixture Gases and Equipment Co.Ltd