Jeana Stewart
Austin,TX
Summary
Proactive and detail-oriented with a track record of consistently meeting target goals. Highly skilled in multitasking and working under pressure, while committing to adhering to departmental policies and procedures. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Accounts Receivable, Customer Service Representative
SonicHealthcare USA
- Maintain production standard of a minimum of 75 calls/day
- Effectively utilize departmental resources while initiating contact with clients/patients regarding delinquent account balances
- Utilize personal and professional skills to promote excellent customer service
- Consistently meet the company’s incentive plan for bonus structure by exceeding all the above duties assigned.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Client Billing Specialist
SonicHealthcare USA
04.2016 - Current
- Act as a resource by providing insurance compliance guidelines to clients to ensure clarity is driven
- Accurately enter information provided by various sources to correct claims regarding CPT and ICD-10 codes and send out results promptly to ensure the timeline is met
- To reduce discrepancies, please handle any invoice issues for patients outside of the laboratories.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Created an improved filing system to maintain secure client data.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Served as a subject matter expert on medical billing matters, guiding colleagues on complex cases or unique situations.
Manual Order/Avatar, AppleCare Partner Relations
Apple, Inc. (Volt Workforce Solutions)
06.2015 - 04.2016
- Processed new manual order applications and renewals for Apps Developers through the SAP program
- Mentored newly hired advisors, created training documents for new hires, and reviewed/corrected their completed manual order applications
- Was responsible for additional Avatar reports: reviewing Game Center avatars and determining whether they comply with or violate the Game Center Avatar Decency Policy, escalate explicit avatar content to appropriate authorities.
Education
Diploma -
Garza High School
Skills
- Communication
- Negotiation
- Problem-Solving
- Adaptability
- Productive/Service Knowledge
- Time Management
- Active-Listening
- Relationship Building
- Billing Adjustments and Refunds
- Customer Account Management
- Microsoft PowerPoint
Volunteer Experience
- Homeless Outreach Program – Emanuel Baptist Church, 2011, Present, Provide and deliver food to the homeless, assist in community outreach event planning, and provide resources for HIV testing and other STD/STI services
- Parent Volunteer – Cedars International Academy, 2013, Present, Provide supervision and assistance during breakfast for the students, and assist with school holiday festivals
Timeline
Client Billing Specialist
SonicHealthcare USA
04.2016 - Current
Manual Order/Avatar, AppleCare Partner Relations
Apple, Inc. (Volt Workforce Solutions)
06.2015 - 04.2016
Accounts Receivable, Customer Service Representative
SonicHealthcare USA
Diploma -
Garza High School