Nathalie Garcia
Wilmington,CA
Summary
I'm currently pursuing my Bachelor's degree in Human Resources at California State University, Dominguez Hills while working in Accounts Receivable and Customer Service. In my role, I handle invoicing, payment processing, and client relations, gaining valuable experience in communication, organization, and problem-solving. I'm known for my positive attitude, teamwork, and ability to adapt in fast paced environments. My goal is to apply my business and customer service background toward a career in Human Resources, where I can continue helping people and contributing to a positive workplace culture.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Clerk/Customer Service Representative
Buff & Shine Manufacturing Inc
04.2021 - Current
- Processed high volumes of customer invoices, ensuring accuracy and timeliness in accounts receivable operations.
- Reconciled customer accounts, identifying discrepancies and resolving issues to maintain financial integrity.
- Coordinated with sales teams to address billing inquiries, enhancing communication and customer satisfaction.
- Implemented improvements in invoicing procedures, streamlining workflows for increased efficiency.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed and reconciled customer accounts to ensure accurate billing and timely payments.
- Analyzed aging reports to prioritize collections and streamline cash flow management processes.
Shift Leader
Wingstop
09.2018 - 04.2021
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Implemented process improvements to streamline order fulfillment and reduce wait times.
- Managed inventory levels, optimizing stock management to prevent shortages.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Education
Bachelor of Arts - Human Resources Management
California State University, Dominguez Hills
Carson, CA05-2027
Associate of Arts - Business Administration
Los Angeles Harbor College
06-2025
Associate of Arts - Economics
Los Angeles Harbor College
Wilmington, California, CA06-2025
High School Diploma -
Phineas Banning High School
Wilmington, CA06-2017
Skills
- Time management
- Accounts receivable software (Sage 100)
- Invoice and payment processing
- Aging report analysis
- Customer service
- Relationship building
- Customer relations
- Order processing
- Administrative support
- Microsoft Office Suite
- Microsoft outlook
- Team development
Languages
Spanish
Timeline
Accounts Receivable Clerk/Customer Service Representative
Buff & Shine Manufacturing Inc
04.2021 - Current
Shift Leader
Wingstop
09.2018 - 04.2021
Bachelor of Arts - Human Resources Management
California State University, Dominguez Hills
Associate of Arts - Business Administration
Los Angeles Harbor College
Associate of Arts - Economics
Los Angeles Harbor College
High School Diploma -
Phineas Banning High School