Monica Jones
Irving,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Buff City Soap
09.2021 - 08.2024
- Rotated stock according to dates and protocols. Managed monthly inventory.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored 20+ employees and franchisees.
- Counted out cash drawers and balanced totals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered one-on-one and/or small-group instruction for product production in both a professional training and party/custom event setting.
Office Assistant
Meadows School of the Arts
08.2020 - 05.2022
- Informed and supported business leaders through consistent communication and administrative support duties.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Compiled and inventoried documents for archival.
- Input data into spreadsheets and databases.
Rotunda Scholars Peer Counselor
SMU Academic Center of Excellence
06.2020 - 05.2021
- Counseled approximately 12 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
- Met mentee formally, informally, in-person and virtually to offer support.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Shared resources, opportunities, and activities to support mentee's learning and development.
Orientation Leader
SMU Residence Life & Housing
06.2020 - 08.2020
- Served as a leader, ambassador, and guide
- Assisted with physical setup and teardown of orientation events. Designing, purchasing packaging and distributing orientation promotional merchandise
- Facilitated group activities among assigned students and promoted community bonds through engaging events while upholding COVID -19 guidelines.
- Designed and provided instructional handouts, texts, presentations and other materials for both first year orientation and stampede guide training
- Demonstrated superior professionalism while working with faculty and staff as well as interacting with guides, first years and families.
Brand Representative
Hollister Co.
11.2018 - 06.2019
- Uphold the appearance of the store and maintained a customer-friendly attitude
- Completed floorsets and inventory responsibilities, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Paid Summer Intern
Bloomberg Philanthropies Arts and Culture
06.2018 - 08.2018
- Acted as an Arts and culture intern in the arts education and outreach department at Dance Theatre of Harlem
- Participated in workshops and presentations related to projects to gain knowledge.
- Successfully navigated new york city via public transportation
- Participated in 6 Columbia University writing seminars
- Analyzed problems and worked with teams to develop solutions.
Paid Intern
Vital Theatre Company
03.2017 - 04.2017
- Worked front of house, as an usher, concessions and janitorial
- Developed customer service skill, maintained safe learning and play environment for children
- As a work-based learning intern, I learned the essentials for running a non-profit business
Education
BFA - Theatre: Acting Track, Minor in Musical Theatre
Southern Methodist University
Dallas, TX05.2023
High School Diploma -
Fordham High School For The Arts
Bronx, NY06.2019
Skills
- Conflict resolution
- Customer service
- Goal oriented
- Staff education
- Coaching and mentoring
- Verbal and written communication
- Activity planning
- Scheduling
Activities Involvement
- Troupe President, International Thespian Society, 05/01/18, 06/30/19, Honored the achievements of those within the theatre community, Laid a foundation and created expectations for future thespian society members to exceed
- Homecoming Committee Member, Association of Black Students (ABS), 09/01/19, 12/31/19, Responsible for the homecoming video committee, Assisted in increasing the cultural significance of homecoming history for black students on a predominantly white campus
- Teaching Artist, Big Thought, 02/01/19, 02/28/19, Directed an elementary school class and assisted in developing their own original play, Taught young kids the value of art education as a tool of expression
- Public Relations Chair, The Natural Hair Network (FRO)
- Public Relations Chair, Sisters Supporting Sisters (SSS)
- Ambassador for Prospective Students, Meadows Ambassador for Prospective Students (MAPS)
Timeline
Key Holder Supervisor
Buff City Soap
09.2021 - 08.2024
Office Assistant
Meadows School of the Arts
08.2020 - 05.2022
Rotunda Scholars Peer Counselor
SMU Academic Center of Excellence
06.2020 - 05.2021
Orientation Leader
SMU Residence Life & Housing
06.2020 - 08.2020
Brand Representative
Hollister Co.
11.2018 - 06.2019
Paid Summer Intern
Bloomberg Philanthropies Arts and Culture
06.2018 - 08.2018
Paid Intern
Vital Theatre Company
03.2017 - 04.2017
BFA - Theatre: Acting Track, Minor in Musical Theatre
Southern Methodist University
High School Diploma -
Fordham High School For The Arts
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