Leonila Pedro
Newark,NJ
Summary
Trilingual professional fluent in Portuguese, Spanish, and English. Managed a store , skilled on opening and closing the store .
Detail-oriented Customer Service Representative and Market Manager with extensive experience in high-paced environments. Excels in team collaboration and customer satisfaction, with a proven track record of resolving complex issues and driving business growth. Fluent in English, Spanish, and Portuguese, enhancing communication with a diverse client base. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Versace
Short Hills, NJ
08.2024 - Current
- Responsible for closing and opening the store , supervised and managed the store.
- Contacted vip clients to achieve sales goals
- Assisted customers in selecting outfits, ensuring choices aligned with personal style and occasion needs.
- Promoted add-on products and services to increase purchases.
Lead Beauty Advisor
Sephora
Short Hills, NJ
02.2019 - 09.2022
- Tailored beauty solutions to customer needs, providing detailed product knowledge and usage tips, fostering customer loyalty through personalized service.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Implemented reward programs to enhance customer retention and satisfaction.
- Trained new employees
Sales Manager
Lacoste
Jersey Garden Mall
06.2018 - 2022
- Developed and implemented sales strategies to enhance customer engagement.
- Trained and mentored team members to improve product knowledge and sales techniques.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Collaborated with marketing teams to align promotional campaigns with sales goals.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Lead
Tory Burch
Jersey Garden Mall
04.2020 - 2024
- Open and closed the store , trained new employees.
- Drove team performance and revenue growth by implementing effective mentoring and motivation strategies; spearheaded brand awareness through innovative event planning.
- Secured clients and customers.
- Planned and executed events to boost brand awareness.
- Managed all aspects of the brand platform.
Education
Some College (No Degree) -
New Jersey City University
Jersey City, NJHigh School Diploma -
Admiral William F.Halsey
Elizabeth06.2017
Skills
- Fluent in English, Spanish, and Portuguese
- Social Media Engagement
- fashion and beauty
- Computer skills
- Conflict resolution
- Friendly, positive attitude
- Customer service
- Organization
- Analytical thinking
- Verbal communication
- Time management
- Problem resolution
- Leadership
- Social perceptiveness
- Critical thinking
- Task prioritization
- Quality assurance
- Excellent communication
Certification
Customer Relationship Management, Leadership Principles.
Certified Customer Service Professional (CCSP), Project Management Basics.
Education and Training
other,other
Timeline
Key Holder Supervisor
Versace
08.2024 - Current
Sales Lead
Tory Burch
04.2020 - 2024
Lead Beauty Advisor
Sephora
02.2019 - 09.2022
Sales Manager
Lacoste
06.2018 - 2022
Some College (No Degree) -
New Jersey City University
High School Diploma -
Admiral William F.Halsey