Antonio Smoot
Charlotte,NC
Summary
Operations and service management professional with leadership experience across automotive service operations, telecommunications field technology, and airline ground operations. Proven ability to lead teams, optimize workflows, solve complex technical problems, and deliver exceptional customer experiences in fast paced environments. Known for strong critical thinking, operational planning, and the ability to improve efficiency, team productivity, and service quality. Combines technical expertise with business operations leadership to support high-performing service teams.
Overview
4
4
years of professional experience
Work History
Aircraft Fueler
Menzies Aviation
Charlotte, NC
01.2026 - Current
- Inspected fueling trucks, hoses, and gauges before aircraft servicing to ensure safe, compliant operations.
- Fueled arriving and departing aircraft according to dispatch instructions, load requirements, and safety procedures.
- Monitored fuel levels, pressure, and connection integrity throughout fueling to prevent spills and service delays.
Field technician
Spectrum
Charlotte, NC
01.2024 - 11.2025
- Installed and maintained telecommunications equipment including internet, cable, andnetworking systems.
- Diagnosed and resolved connectivity, signal, and hardware issues for residential and business customers.
- Delivered professional in home customer service while clearly explaining technical solutions.
- Maintained accurate service documentation and consistently completed work orders efficiently.
Store Manager
Meineke
Charlotte, NC
01.2023 - 03.2024
- Directed daily operations of a high volume automotive service center overseeing techniciansand front office staff.
- Managed workflow coordination, service scheduling, and inventory planning to maximizeproductivity.
- Resolved complex customer issues and maintained strong client relationships throughtransparent service communication.
- Trained and mentored team members to improve performance, service quality, and customer satisfaction.
- Monitored operational performance and implemented improvements to increase efficiency andrevenue opportunities.
Education
Associate's - science
Gaston College
Gastonia, NC08.2024
High School Diploma - undefined
Zebulon B Vance
Charlotte, NC06.2012
Skills
- Operational leadership and team supervision
- Strong technical aptitude and troubleshooting capability
- Customer relationship management and conflict resolution
- Critical thinking and problem solving in high pressure environments
- Ability to improve workflows and operational efficiency
PERSONAL INFORMATION
- Address: Charlotte, NC
- Nationality:
- Driving License:
- Hobbies:
Timeline
Aircraft Fueler
Menzies Aviation
01.2026 - Current
Field technician
Spectrum
01.2024 - 11.2025
Store Manager
Meineke
01.2023 - 03.2024
High School Diploma - undefined
Zebulon B Vance
Associate's - science
Gaston College