Antonio Sotelo Orbe
Saint Paul,MN
Summary
Dynamic delivery driver with proven expertise at Johnson Brothers Liquor Company, excelling in route optimization and customer service. Demonstrated safe driving and efficient package handling, achieving timely deliveries and enhancing customer satisfaction. Known for dependability and strong communication skills, consistently maintaining high standards in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Johnson Brothers Liquor Company
06.2019 - 11.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Delivery Driver Helper
Twin City Staffing
05.2017 - 01.2019
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Elevated package organization to improve delivery performance.
- Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
- Expedited package unloading at each stop through quick assessment of drop-off locations and efficient handoff techniques.
- Maintained high customer satisfaction by promptly resolving issues related to deliveries and handling special requests professionally.
Crew Member
McDonald's
03.2016 - 05.2017
- Handled diverse responsibilities including front counter and drive-thru operations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Monitored adherence to food storage protocols, enhancing overall safety efforts.
Education
High School Diploma -
Humboldt High School
Saint Paul, MN04.2014
Skills
- Route optimization
- Package handling
- Vehicle operation
- GPS navigation
- Customer service
- Valid Driver's license
- Dependable and reliable
- Safe driving
- Loading and unloading
- GPS and route planning
- Pre-trip and Post-trip inspections
- FLUENT IN LANGUAGE
- Payment collection
- Valid class A commercial Driver's license
- Current CDL license
- Double-trailer driving experience
- Local routes
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Delivery Driver
Johnson Brothers Liquor Company
06.2019 - 11.2024
Delivery Driver Helper
Twin City Staffing
05.2017 - 01.2019
Crew Member
McDonald's
03.2016 - 05.2017
High School Diploma -
Humboldt High School
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