Antonio Torres
Hanover Township,PA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
Warehouse Forklift Operator
True Value Distribution Center
Wilkes-Barre, PA
07.2024 - Current
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Located, pulled and prepared orders.
- Scheduled or performed needed maintenance on equipment to promote longevity of use.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
- Positioned lifting devices to secure material or products for transport to designated areas.
- Handled maintenance tasks on equipment by checking fuel, lubricants, oil, antifreeze, tires and general condition.
- Organized warehouse and arranged items following procedures and safety rules.
Bilingual Customer Service Representative
Alorica
08.2023 - 07.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Leveraged multilingual skills to review, record and organize written data from variety of sources.
- Greeted customers warmly upon contact over the phone.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Team Leader
Two Man and a Truck
Hanover Township, PA
01.2018 - 02.2022
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
- Assessed company operations for compliance with safety standards.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Transported materials and pallets between areas.
- Followed all applicable traffic laws while driving long distances with heavy loads of cargo.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Assisted customers with loading and unloading their belongings safely into and out of the truck when needed.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Checked and maintained the truck for safe operation, including tires, lights, brakes, gas, oil and water.
- Followed all company policies and procedures in accordance with safety regulations.
Coaching Assistant
American Eagle Outfitters, Inc
Hanover, PA
03.2015 - 01.2018
- Used barcode scanners to accurately track goods throughout the warehouse.
- Maintained accurate records of production activities and inventory levels.
- Calibrated tooling and setups for machines to accommodate new products.
- Followed company guidelines for packing methods and packaging materials.
- Maintained on-hand inventory of packaging supplies to meet work demand.
- Assembled, lined and padded cartons and containers.
- Adhered to safety procedures and protocols while operating packing machinery.
- Placed or poured products or materials into containers or filled containers from spouts or chutes.
- Measured, weighed and counted products and materials.
- Identified defective products and removed them from shipments.
- Managed inventory and supplies to ensure materials were available when needed.
Forklift Operator
AutoZone
Hanover Township, PA
01.2011 - 02.2014
- Maintained current forklift training and certification as required by company policies.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Ensured efficient handling of merchandise and products to maintain inventory accuracy.
- Packaged, labeled and tagged goods before transfer.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Inspected lifts before use to prevent damage to goods.
- Relocated goods from dock area to appropriate storage locations.
- Followed safe practices to mix and apply chemicals.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Inspected product load for accuracy to foster timely and complete delivery.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Noted and recorded receipt of materials on drivers' paperwork.
Education
High School Diploma -
Hazelton Area High School
Hazle Township, PASkills
- Forklift operation
- Inventory management
- Equipment maintenance
- Order preparation
- Safety compliance
- Warehouse organization
- Empathy and patience
- Dispute resolution
- Time management
- Problem resolution
- Store maintenance
- Multi-line telephone operations
- Account management
References
References available upon request.
Timeline
Warehouse Forklift Operator
True Value Distribution Center
07.2024 - Current
Bilingual Customer Service Representative
Alorica
08.2023 - 07.2024
Team Leader
Two Man and a Truck
01.2018 - 02.2022
Coaching Assistant
American Eagle Outfitters, Inc
03.2015 - 01.2018
Forklift Operator
AutoZone
01.2011 - 02.2014
High School Diploma -
Hazelton Area High School
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