Antonio Torres
Deptford,NJ
Summary
Results-driven shift leader with proven skills in customer service, team training, and conflict resolution. Committed to fostering a productive work environment and enhancing customer satisfaction.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Community Assistant
Rowan University
Glassboro, New Jersey
07.2026 - Current
- Assisted students with housing inquiries and resolved concerns effectively.
- Coordinated events to foster community engagement among residents.
- Supported the planning and execution of educational programs for residents.
- Maintained accurate records of resident interactions and incidents.
- Developed informational materials for new students about campus resources.
- Collaborated with staff to enhance residential life initiatives and activities.
- Facilitated communication between residents and university administration.
- Monitored common areas to ensure a safe and welcoming environment for all.
- Coordinated activities set up, and clean up for residents.
- Monitored student behavior on campus grounds and initiated appropriate disciplinary action when necessary.
- Assisted in the recruitment process for new Community Assistants.
- Performed daily rounds throughout residence halls to ensure compliance with established standards.
Shift Leader
Taco Bell Summerwood Corporation
Glassboro, New Jersey
02.2026 - 08.2026
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on food safety and operational procedures.
- Managed inventory levels to maintain stock availability and freshness.
- Scheduled shifts to optimize workforce coverage and meet service demands.
- Handled customer inquiries and resolved complaints to enhance customer satisfaction.
- Ensured cleanliness and organization of the dining area and kitchen.
- Monitored food preparation processes to ensure compliance with quality standards.
- Collaborated with management to implement promotional campaigns and events.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Checked orders for quality and completeness.
- Delegated tasks to staff to ensure an organized work environment.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Team Associate
Panera Bread
Deptford, NJ
07.2025 - 09.2025
- Prepared food items according to Panera Bread standards and recipes.
- Maintained cleanliness of dining area and kitchen equipment.
- Assisted customers with orders and provided product information.
- Collaborated with team members to ensure efficient service flow.
- Restocked inventory and organized supplies for optimal accessibility.
- Followed safety protocols to maintain a secure work environment.
Crew Member/Team Trainer
Taco Bell Summerwood Corporation
Deptford, NJ
10.2024 - 04.2025
- Prepared food items according to Taco Bell recipes and standards.
- Maintained cleanliness and organization of work areas throughout the shift.
- Assisted customers by taking orders and providing menu information.
- Operated kitchen equipment, including fryers and grills, safely and efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash transactions accurately at the register for customer payments.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Music Education - Instrumental Education
Rowan University
Glassboro, NJ06-2029
High School Diploma -
Deptford Township High School
Deptford, NJ06-2025
Skills
- Team collaboration
- Customer service
- Conflict resolution
- Instrument proficiency
- Class management
- Lesson planning
- Sales and upselling
- Customer service management
- Employee recognition
- Staff development
- Shift scheduling
- Problem-solving
- Cash handling
- Role modeling
- Flexible schedule
- Positive attitude
- Team leadership
- Team motivation
Certification
- ServSafe Certfied Exp. March 2031
- ServSafe Sexual Harrasment Certified iss. March 4th 2026
- Basic Life Support (BLS) Certified
Timeline
Community Assistant
Rowan University
07.2026 - Current
Shift Leader
Taco Bell Summerwood Corporation
02.2026 - 08.2026
Team Associate
Panera Bread
07.2025 - 09.2025
Crew Member/Team Trainer
Taco Bell Summerwood Corporation
10.2024 - 04.2025
Bachelor of Music Education - Instrumental Education
Rowan University
High School Diploma -
Deptford Township High School