Antonio Torres Jr
Clifton Park
Summary
Detail-oriented environmental services housekeeper with a proven track record in cleaning and sanitizing. Expertise in chemical handling and infection control, contributing to a safe and welcoming environment.
Overview
18
18
years of professional experience
Work History
Environmental Services Housekeeper
Schuyler Ridge Nursing And Rehabilitation Center
1 Abele Blvd, Clifton Park, NY, 12065
01.2025 - Current
- Performed thorough cleaning of resident rooms and common areas to maintain hygiene standards.
- Utilized proper cleaning techniques and chemicals to ensure safety and effectiveness.
- Assisted in infection control measures by regularly sanitizing high-touch surfaces.
- Collaborated with nursing staff to address specific housekeeping needs for individual residents.
- Monitored and restocked cleaning supplies to support uninterrupted service delivery.
- Attended training sessions on safety protocols and best practices in environmental services.
- Developed positive relationships with residents, contributing to a welcoming environment.
- Implemented feedback from supervisors to enhance efficiency of cleaning processes.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
Customer Service Representative
Maximus
Albany, NY
09.2020 - 12.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Provided training and support to new team members for improved onboarding experience.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
Customer Service Cashier
Cumberland Farms
Latham, NY
04.2016 - 04.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved complaints promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
Customer Service Cashier
Xtramart Fuels and Mirabito Fuels
Latham, NY
06.2013 - 05.2016
- Implemented process improvements that reduced transaction times and improved accuracy.
- Monitored inventory levels, restocking items as necessary to ensure availability.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Provided feedback on store operations to management for continuous improvement efforts.
Environmental Services Housekeeper
Janitronics Building Services
Albany, NY
06.2008 - 02.2009
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Education
High School Diploma -
Guilderland High
Guilderland, NYSkills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
- Chemical handling
- Vacuuming and sweeping
- Hazardous chemical training
- Mopping and sweeping
- Dusting furniture
- Waste removal
- Residential cleaning
- Window cleaning
- Physical stamina
- Attention to detail
- Restroom sanitation
Timeline
Environmental Services Housekeeper
Schuyler Ridge Nursing And Rehabilitation Center
01.2025 - Current
Customer Service Representative
Maximus
09.2020 - 12.2024
Customer Service Cashier
Cumberland Farms
04.2016 - 04.2018
Customer Service Cashier
Xtramart Fuels and Mirabito Fuels
06.2013 - 05.2016
Environmental Services Housekeeper
Janitronics Building Services
06.2008 - 02.2009
High School Diploma -
Guilderland High